Webex Calling implements data encryption for access-side network communications access. Operating system, middleware, and application hardening involves: Security-sensitive ongoing hardening, Security review and acceptance validation prior to production deployment, Vulnerability scanning and assessment, Implementations and configurations of robust logging, Prudent configuration of access controls, least privilege and need-to-know. Store content indefinitely, until a user deletes it, or per your policy. Independent reviews are conducted on a regular basis to ensure that information security processes are adequate, complete, fit for their purposes, and enforced. It is important that the process of implementing any change is designed, reviewed, and communicated across all organizations, and that it is performed within a well-advertised time window. Make calls for business on your phone or desktop. In the Webex Meetings Security and Personal Room Security sections, check Automatically lock the meeting [x] minutes after meeting starts, and choose the number of minutes from the menu. Join 92,000 Industry Leaders. Cisco Webex also shields data at rest. Help secure your content Get end-to-end encryption for files, messages, and whiteboards. You Information classification helps to ensure that assets are applied at an appropriate level of security. These facilities provide physical, environmental, and access security, protecting Webex Calling physical and virtual application environments. For more information, see Create custom session types for your Cisco Webex site, in Site Administration. Businesses, institutions, and government agencies worldwide rely on Webex Calling for critical business communications. The offices where Cisco employees reside are physically independent from these data center locations. Sign in to Site Administration, and go to Configuration > Common Site Settings > Options. Personal Room Meetings can be enabled or disabled for all users in your Webex site. If you don't lock your meeting, anyone who has the meeting link can join it. !n|BJ@ :uliP K$A@R]k(JjJ@@584!w&"FA!%4bR 3K@ +l4 " L;00cNT##=('612`nX*0Y!%"XTHFk671Mb[ 3;"dP &i~ p`P1` )0yTmfye01}@tx c D^ endstream endobj 164 0 obj <>>> endobj 165 0 obj <> endobj 166 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 0.0]>>/PageUIDList<0 60232>>/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Tabs/W/Thumb 143 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 167 0 obj [/ICCBased 175 0 R] endobj 168 0 obj <> endobj 169 0 obj <>stream With Webex Calling cloud messaging service helps to . With the default setting They wait in the lobby until the host admits them, when the meeting is unlocked, users in your organization who have signed in with a Webex account using a host or attendee license bypass the lobby and join the meeting directly. (Optional) Click the lock icon beside Automatically lock. SYNNEX Corporation recommends this video, where you can learn more about the incredible flexibility that Webex Calling. Data centers are SSAE-16 and SOC-2 compliant, and are evaluated annually for SOC2 attestation of compliance in the areas of physical security perimeter, physical entry controls, securing offices, rooms, and facilities, protecting against external and environmental threats, working in secure areas, supporting utilities, cabling security, and delivery and loading zones. 0000001036 00000 n . And that's not all! This setting applies to Events (classic). Having vast knowledge on network and voice products from different . Webex Calling is a cloud-based phone system optimized for businesses of all sizes. Effective security begins with Webex site administration; which allows administrators to manage and enforce security policies for host and presenter privileges. Webex security is built-in as a key foundational element and is secure by default. Infrastructure asset management is the combination of management, financial, economic, engineering, and other practices applied to physical assets with the objective of providing the required level of service in the most cost-effective manner. Legal and compliance You can add extra security by adding moderators for teams and spaces with sensitive information. Cisco Talos represents one of the largest commercial threat intelligence teams in the world with more than 300 researchers, Cisco Talos uncovers and blocks a broad spectrum of malicious domains, IPs, URLs, and files that are being used in attacks. Sign in to Site Administration, and go to Configuration > Common Site Settings > Audio Settings. For example, a meeting entitled Discuss acquisition of Company A can have financial impacts, if revealed ahead of time. Sign in to Webex Administration, and go to Configuration > Common Site Settings > Options. Third-party virtual cameras require Webex to load their libraries and permit access to the camera. The Cisco Security and Trust organization provides the process and the necessary tools that give every developer the ability to take a consistent position when facing a security decision. Webex Calling Receptionist has just a limited basic queueing and basic 1 level auto attendant menu. InfoSec achieves this by defining and enforcing security processes and tools for all functions involved in the delivery of Webex into our customers hands. How Telesign is Meeting the Security Challenges in the Identity Space - Futurum Research Research Insights Services Webcasts Events About Contact identity space Join 92,000 Industry Leaders Get tech and business insights, breaking news, and expert analysis delivered straight to your inbox. The auto-provisioning feature in Control Hub allows the users to self-provision the devices for Calling in Webex (Unified CM) with zero or minimal intervention. You can also invite people outside your organization, such as vendors and customers, to collaborate with you. Allow attendees to join the audio conference (Meetings), Allow attendees or panelists to join the audio conference (Training), Allow attendees or panelists to join the audio conference (Events). m9R+|V}*OvBm`bgIfBRAGA?~DPOWUH\ZDZU ZjzN>k%L6YosLm``4AZ_%sLmzg`^@(r ;EG$Q6&GVv~M]UE?A0 O[r endstream endobj 170 0 obj <> endobj 171 0 obj <>stream It has all the essential business calling capabilities you are likely to need. Classifying media so the sensitively of the data can be determined, Destroying media when it is no longer needed for business or legal reasons, Determining whether to shred, incinerate, or pulp hand-copy materials so that data cannot be reconstructed, Secure storage containers for materials that are to be destroyed. Meaningful description, such as Webex SIP Trunk. who sees the information that's shared and can delete files and messages. Locking Webex meetings affects the meeting entry behaviour for all users. Telephony callback fraud can happen when someone joins one of your meetings and uses callback to call suspicious phone numbers from different countries, which cost your organization money. When enabled, Webex prompts all hosts and attendees for their credentials when they join a meeting, event, or training session. Webex Meetings Cloud calling in all shapes and sizes Cloud calling is a secure, scalable way to serve your business communication needs. In addition, we recommend that you require attendees to sign in when dialing in from a phone. Support engineers record customer reported problems in an automated problem-tracking system and coordinate the ongoing work necessary to quickly resolve them to the clients satisfaction. Hiding meeting and event links within meetings deters attendees from inviting unwanted guests by making the links less convenient to copy and share. Webex is a software-as-a-service (SaaS) solution delivered through the Webex Cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. No one can enter the room until you unlock Webex Calling provides advanced telephony services for its users. 0000041466 00000 n In the Webex Allowed Callback Countries section, check or uncheck the corresponding check box for a country or region to enable or disable it. . Help secure your devices Force PIN-lock and remote wipe compromised mobile phones. Move work forward in secure work spaces where everyone can contribute anytime with messaging, file sharing, white boarding, video meetings, calling, and more. As a result, an event that would render one of the Ciscos employee offices unavailable would have no effect on the service being provided to customers through the data centers. User Review of Webex Calling: 'We used Webex Calling as an organization primarily to make secure phone calls to other employees, external contacts, and track phone conversations seamlessly. All user and administrator activity is logged. In addition to using the meeting lobby and meeting lock features for personal room meetings, you can use CAPTCHA to detect and block attackers using robots and scripts to fraudulently gain access to your personal room meetings. 2013 - 20184 5 . The network operations team regularly reviews these logs as part of capacity planning. Distinguishing between Unverified and Verified External Users allows you to enhance meeting security by applying more stringent meeting entry controls for unverified users. This centralized collaboration management portal offers us troubleshooting We recommend using the following features for protection of your meetings: Scheduled Webex meetings are our recommended meeting type when security is important to you or your organization. The Webex Product Development team follows this lifecycle in every aspect of Webex Calling product development. If you automatically lock the room, the icon turns red. For all organizations and their users, security is a fundamental concern. The 24x7 Webex Calling Security Operations Center (SOC) monitors system logs as well as Intrusion Detection System (IDS) and firewall alerts to detect and prevent attacks or misuse. If you disable the use of third-party virtual cameras for your site, only Webex can access these permissions. We will discuss some of these elements in this document. Cisco Extends Webex Go, its Native Mobile Calling Capability, to the UK. Because it's so easy to bring people together, think about how you want to control who's in the space. Webex helps to simplify business processes and improve results for sales, marketing, training, project management, and support teams. Ribbon Session Border Controllers (SBCs) are deployed locally or in the cloud to provide a voice firewall between an organization's network, their preferred telecom provider and Webex Calling. The lobby is enabled by default for all Webex meetings. Webex enables strong passwords by default for any service, Webex has security cyber governance and is transparent when there are security issues. Cisco recognizes the importance of fraud detection. 0000001949 00000 n Fewer administrators means fewer opportunities for site setting errors. Deploy as cloud-only, or as part of a mixed network of cloud and on-premises PBXs, depending on your business requirements. Carrier-class availability is achieved via the following techniques: Geographic redundancy (ten data centers on three continents; see Figure 3), Automatic data replication within and between data centers, Distributed Denial-of-Service (DDoS) detection and prevention. Hardened systems with appropriate access and controls further restrict system capabilities to only those that are explicitly required and tolerated for expected system functionality. }O>nK=Usu.ewzgl2L5WU8X2>S?UL'6g/23O>9| #CloudCalling . 0000005301 00000 n Also, consider restricting video conferencing systems from dialing into a meeting that requires attendees to sign in. Call Controls provides information about active and past calls and can . 2($ um`xV2 @C3A',\i,BfW&D$4: PhxjCiqKLfl4OzW8liJ[#Q4M?tEWrIias SL)$2qX!N]XeLoIL With this default setting, when a meeting starts, and the meeting is unlocked, all guest users are placed into the lobby, until the host admits them. Webex Calling has also conducted a HIPAA self assessment based on the U.S. Department of Health and Human Services (HHS) Security Risk Assessment tool, as well as a Payment Card Industry Data Security Standard PCI DSS v3.2.1 self-attestation of compliance. 0000041858 00000 n Use the API to poll for events to archive application content. As an administrator you can control the security features for all scheduled meetings on your Webex site. Change management is an important facet of service management, and a standard process by which change is introduced into the service delivery network. Internal and external authenticated users have signed in and verified their identity. We are committed to respecting the privacy of your data: Webex does not rent or sell user data to third parties. Go to the Webex Training section, and check All sessions must be unlisted. Webex has invested heavily to build a culture of security with the right checks and balances in place. This API is available in Webex for Developers. A graduate in IT and holding professional certifications in Cisco, Huawei and Alcatel. Run On All Active Unified CM Nodes. 0000002121 00000 n For more information, see Allow participants to share during meetings. Webex Calling is a core service within the Webex product line and runs on the Webex collaboration platform. 8.9.2 Terms and condition of employment: Acceptable use case. These processes include the selection of key human resources, support and contact processes, system logging, monitoring, system testing processes, and network performance. As an administrator, you can force meeting hosts to use the site-wide default meeting lock settings, or allow the host to set the number of minutes after the meeting starts when it gets locked. 0000002171 00000 n Operations continuously monitors all servers, Internet connectivity, latency, availability, bandwidth, and severity in maintaining these server network performances. Customize security controls, including idle timeout, device PIN enforcement, and remote wipe of Webex content. It also provides a holistic approach to product resiliency. Go to the Webex Meetings section, and check Enforce meeting password when joining by phone. ?9IZ#30j See how Be The Match, in partnership with ePlus, harnesses Cisco's secure collaboration technology to save more lives, faster than ever. Learn how businesses are choosing collaboration solutions that ensure the privacy and security of users and their content. Webex Calling is a cloud-based phone system that is optimized for midsized businesses. With Webex, security is foundational to collaboration, whether you are an information security professional, a compliance officer, or an end user. Built on the latest technology and standards (e.g., SAML 2.0, OAuth2, REST), CI underpins Ciscos cloud collaboration portfolio and is built for growth, adaptation, and cloud-scale applications. Processes are in place to monitor the use of information processing facilities, and the team regularly reviews these activities. All Webex services includingWebex Calling have secure default settings out of the box, thereby enabling users to start collaborating freely without having to worry about configurations. Most customers deploy an internet firewall, or internet proxy and firewall, to restrict and control the HTTP-based traffic that leaves and enters their network. Not sure This provides unlimited data for e-discovery search and extraction and the ability to create flexible retention policies for data. Webex Calling offers a complete calling solution by integrating calling with meetings, messaging and a contact centre. 0000042189 00000 n 0000040542 00000 n If meeting security is your primary concern, we recommend using scheduled Webex meetings which have a comprehensive set of configurable security features. 0000045230 00000 n The type of reporting varies according to the following conditions: Software patches or workarounds to address a vulnerability, or a subsequent public disclosure of code fixes is planned to address high-severity vulnerabilities. Are you a Cisco partner? You will learn about the Cisco tools, processes, certifications, and engineering methods that secure Webex Calling and the Webex collaboration platform. Webex Calling applications and services run on multiple servers within Cisco and third party data centers. 0000040953 00000 n Good conference call services allow users to meet virtually without compromising security or productivity. As part of the program, key vendors are periodically reevaluated to ensure there are no changes to their security posture. Cloud calling you can trust. In our organiation, we uses Webex Calling for all this purpose for all internal or external communication. Cisco documents policies and procedures to handle security incident response and evaluation. Now is the time to consider an enterprise cloud phone system. Value. Access control policy requires the implementation of user accounts and access controls for systems and applications requiring access to configuration and information. Administrators can search and extract any content, including such data as time stamps, space IDs, and participant IDs. The organization implements backup procedures. Overview. Our mission is to enable collaboration without compromise. The operations team evaluates any exposures to such vulnerabilities and takes appropriate patch management lifecycle measures to address any associated risk. respects your data privacy, is highly secure by default, and has governance and , Led by the chief security officer for cloud, this team is responsible for delivering a safe Webex environment to our customers. For audio, video, and screen sharing, we encrypt shared content using the Secure Real-Time Transport Protocol (SRTP). This setting also applies to Webex Webinars. The organization adheres to guidance in ISO 22301, which specifies requirements for establishing and maintaining an effective business continuity management system. In the Webex section, check Require login before site access (Webex Meetings, Webex Events, Webex Training). The host must dial the Webex access number for the audio bridge, and then enter the host access code and host PIN, before attendees can join the meeting. Webex Calling offers a scalable architecture, carrier class availability, and multilayer security that is validated and continuously monitored to comply with stringent internal and third-party industry standards. Businesses, institutions, and government agencies worldwide rely on Webex. This security is end-to-end, so every component of your . You may want to record the calls that are made and received by certain users for various reasons, such as quality assurance, security, or training. 7W_2n/BO~Mfq5?L.b]5i [wuOq"4,^h6' ]@8VLc3pgfyqjd\3`L6 ~^bYh'ZW8z:{`(=|1"Y~ae oEq{ s'8#OzF^F _v&"c"`_1Ks9!$/!It }.~_p~9_, UlOv[FNy[ZJGb&(} nb!Oqt@%n pn&`O5P!`="eR%u.! All operational and security logs are retained for extended periods of time to ensure extended availability. Webex Calling implements an infrastructure asset management inventory of systems and components, which consist of a method to accurately and readily determine owner, contact information, and the purpose of an asset. Because its so transparency. 0000040515 00000 n 0000041094 00000 n User Review of Webex Calling: 'We use Webex Calling for cloud calls and messaging to clients and other team members and its security is very high. Inside Cisco IT, we started using Webex Control Hub and haven't looked back. 0000040080 00000 n If spaces include people from outside your company, you'll see areas in the spaces highlighted, like the border, background, The Sultan Center. Keep track of your calls and voicemail through call history and find and connect with your colleagues through the in-app directory. Available with a Webex Meetings enabled account. Webex for Government supports end-to-end encrypted meetings in Webex App and Webex Meetings. Webex Review. There are multiple ways Webex is working to keep your data secure, ensure privacy, and helping you to meet your compliance challenges. Webex Calling also has SOC 2 Type 2 attestation to the applicable trust services criteria and related controls of security, availability, confidentiality and privacy. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Authenticated attendees in your organization join the meeting directly, while guests wait in the lobby. The Webex Cloud is a communications infrastructure purpose-built for real-time web communications. Employees and external parties using, or having access to Cisco assets, are made aware of the policies concerning their acceptable use as defined in the Cisco Policy and IT Handbook. Webex Calling is affordable. For us, Webex Calling Webex Calling offers everything on a single app. Existing on-premises PBX calling systems just won't cut it with your people working in the office, at home, and everywhere in between. The entire failover process is automatic and will occur in near real time. Call-in Authentication for Your Host Account Specify Call-In Authentication for Your Host Account Specify an Authentication PIN As a host you can enable automatic number identification or caller line identification to increase the security of your training session. Configuration and application code is stored in an encrypted, secure database. Webex Calling Receptionist only includes basic reporting features, no profiled access, no CRM integration, no call notes, no VIP treatments All features that are natively built into our solution. You can lock meetings after you start it from Webex App. Configure the meeting entry behaviour when the meeting is locked: Everyone waits in the lobby until the host admits them. This setting also applies to Webex Webinars. 8.7 Vendor management supplier relationships. All employees undergo extensive security training as part of the orientation process and receive ongoing security training annually. The Webex App app uses advanced cryptographic algorithms to safeguard content you share and send. Cisco Talos also feeds huge volumes of global internet activity into a combination of statistical and machine learning models to identify new attacks being staged on the internet. The documentation set for this product strives to use bias-free language. Description. The Webex cloud is a communications infrastructure purpose-built for real-time audio, video, and content sharing. With sensitive data, companies trust Cisco. Cisco partners with data center operators who have years of experience in design, implementation, and operation of large-scale data centers. To prevent attendees from joining before the host, uncheck the following boxes: Allow attendees or panelists to join before host (Meetings, Training and Events), The first attendee to join will be the presenter (Meetings). The Webex Meetings Suite helps enable global employees and virtual teams to meet and collaborate in real time as though they were working in the same room. Learn more about the Webex Single Platform Advantage. Following a real-world incident, follow-up actions and post-mortem analysis is conducted for the purpose of evaluating and improving future operations. This setting applies to Events (classic). With standards-based Zero-Trust secure E2E encryption and secure identity, Webex is setting the security bar higher for confidential meetings on the Webex application and devices. This setting makes your meetings internal only which means they are available only to users in your organization. The Webex cloud is a communications infrastructure purpose-built for real- time audio, video, and content sharing. They wait in the lobby until the host admits them - (Default setting) This option is the minimum recommended level of security. Depending on whether you have a Webex Meetings and Webex App account, or Webex App account only, there are several ways you can secure meetings - lock meetings, restrict access. In the Personal Room Security section, check the box beside Show CAPTCHA when attendees enter a host's Personal Room. Webex Calling was built from the ground up to provide end-to-end security for you. Webex helps to simplify business processes and improve results for sales, marketing, training, project management, and support teams. Not signed in (identity is not authenticated), Signed in, but belongs to an external organization. Keep in mind, that using this option limits your meeting, event, or session to internal attendees (users with an account on your Webex site). Cisco maintains a public web page that provides real-time information on Webex Calling scheduled maintenance. . Webex 1w Our customers tell us that business continuity is key when choosing their tech providers. Unmatched visibility and threat protection with Cisco Talos. To require sign-in, when joining a meeting or training session by phone, check the following boxes: Under the Webex Meetings section, check Require users to have an account when joining by phone. For all organizations and their users, security is a fundamental concern. Webex Calling is certified to these standards: SOC 2 Type II for applicable trust services criteria for security, availability, confidentiality. Now Webex Calling users can easily implement location-based policies to prohibit mixing calls across VoIP and India PSTN networks and properly route long distance calls, according to regulations. Security incidents are responded to in seven stages: identify, document, communicate, contain, assess, recover, and eradicate. To constantly stay abreast of security threats and challenges, Cisco relies on: Cisco Information Security (InfoSec) Cloud team, Cisco Product Security Incident Response Team (PSIRT). Otherwise, external attendees could leverage scheduled meetings for their own purposes, without the knowledge or consent of the host. 0000058544 00000 n Online collaboration must provide multiple levels of security, from scheduling meetings to authenticating participants to sharing content. Servers must deliver data in a secure, reliable fashion. For more tech tips, news, and updates visit - CraigPeterson.com --- Read More: Twitter wants to know if you meant to share that article DHS Warns on New Exploit of Windows 10 Vulnerability FBI Says . You can also find out who joined your meeting. No matter where you are working, you can rely on Webex to call and connect with anyone on any device. This centralized collaboration management portal offers us troubleshooting Ciscos Incident Response Plan Management Manual follows the National Institute of Standards and Technology (NIST) 800-61 Computer Security Handling Guide. If any of these options aren't available, contact Webex support to enable them. Webex App uses various security frameworks, to protect your files and messages while in transit and when they're stored in the cloud. Cloud Collaboration Security Technical Paper Series - Cisco Webex Application Security, Cisco Webex Tech Ops and Security - Frequently Asked Questions (FAQs), Cisco Webex Meetings Security Technical Paper, Small business account management (paid user), Prerequisites for the Meeting Experience in Webex App. Webex Calling makes it easy to move to the cloud at your own pace by bringing all the functionality you need together for calling and collaboration in one simple package. Examples include: 24-hour daily onsite security personnel, Non-descript and unmarked facilities with natural boundary protection, Silent alarm system with automatic notification of local law enforcement, Building code compliance to local governmental standards, Automatic fire suppression systems, dual alarm (heat/smoke), and dual interlock with cross-linked event management, N+1 redundant Uninterruptible Power Source (UPS) system supporting the entire data center capacity, with redundant backup generators, Location specific disaster recovery plan (seismic, flood control), Biometric scanning and/or 2-factor authentication for access, All ingress and egress through vestibules (man-traps), Access requires a valid government-issued photo ID, and all access history is recorded for audit purposes, Authorization required prior to access and provided only for legitimate business need, Shipping and receiving are walled off from co-location areas, For both ingress and egress, all material is inspected upon arrival by onsite security staff. Cisco maintains a privacy data sheet that describes the data collected by the Webex Calling service, how such data is protected, and the retention periods for that data. This setting also applies to Webex Webinars. Cisco has dedicated departments in place to instill and manage security processes throughout the entire company. Allow attendee to join the audio portion of Personal Conference before host. Detection, prevention, and recovery controls, along with appropriate user awareness procedures, protect against malicious code. Craig's walking you through a deep dive of the Pros and Cons of Online Collaboration Tools for Businesses and the Security implications for Businesses who have Regulatory Requirements. Easily direct calls Take more business calls with a phone menu, extensions, and intelligent call routing features. Separate meeting lock settings are available for scheduled meetings and personal room meetings on your Webex site. Go to the Webex Training section, and check Enforce training password when joining by phone. %PDF-1.7 % This setting applies to Events (classic). Automatically recognizes when someone has left a company, so former employees won't be able to access company data using Creating unlisted meetings maintains the security of sensitive information. Webex implements all features with security and privacy in mind. It doesnt prevent attendees from copying and sharing meeting links from their email invitations. Webex App. We have the mature processes and governance in place to protect your privacy and deliver security you can trust. Webex Calling has ISO 27001:2013 certification and has been assessed against the additional controls of ISO 27017:2015 and ISO 27018:2019. This setting also applies to Webex Webinars. Change is initiated by a variety of groups: engineering, systems engineering, service management, support, professional services, and even the customer. 0000003555 00000 n Webex has security that is built-in, not bolted on. Meeting hosts can always use in-meeting controls to lock and unlock their meeting while it is in progress. The default setting when a meeting is locked is Everyone waits in the lobby until the host admits them. Understanding the security features as site administrators and end users can allow you to tailor your Webex site to your business needs. Webex Calling protects information assets in a manner commensurate with their sensitivity, value, and criticality. Users can be admitted to the meeting, or removed from the lobby individually or as a group. The hybrid working model has escalated the need for cloud migration to ensure compliance, security, flexibility, and adaptability for businesses worldwide. User account and access controls meet the following security requirements: All users are assigned unique IDs and must authenticate for access to assigned privileged components, IDs and authentication credentials are not distributed beyond a single user and group/shared credentials are not shared or distributed, Addition, deletion, and modification of user IDs, credentials, and other identifier objects are controlled by the system, Restriction of access to privileged user IDs to the least privileges necessary to perform job responsibilities, Privileged users must be identified for specific access, Access for any terminated users is immediately revoked, Inactive user accounts are removed or disabled, Ability to manage IDs used by third parties to access, support, or maintain system components. Webex Calling is designed and built with security and availability methods and procedures that address physical access and protection, network connectivity, remote and local access, application and server management, availability, and protection of customer-sensitive data. It's also the perfect solution for companies who want to keep their costs low while providing an easy way for employees to work from home or in remote locations. Cisco manages our information security policy using a Security Lifecycle Management process. 8.13 Business continuity and disaster recovery. If an asset is discovered within the environment that is not managed, it must either be assimilated under the operations management responsibility or removed and/or blocked from the environment. Webex Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. Ability to work efficiently in a highly demanding team-oriented and fast-paced environment H/W troubleshooting & Vendor coordination Self-motivated with the ability to dive right in, be effective and make a difference Experience working with multiple departments and managing multiple tasks concurrently Apply on the website Featured After you review the best practices for site administrators, be sure to review the best practices for secure meetings for hosts. Get end-to-end encryption for files, messages, and whiteboards. Webex App is an all-in-one app. Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution with centralized administration, security, and reliability you can trust. The identity of unverified users (users who have not signed in) can't be assumed to be true because they were not authenticated. Sign in to Site Administration, and go to Configuration > Common Site Settings > Options. The Webex Calling APIs provide an interface for third-party provisioning, which can be used to provision Webex Calling users. If enabled for your Webex site, they can be enabled or disabled for individual users. For listed meetings, the meeting topic and other details appear on your Webex site for authenticated users, as well as unauthenticated users and guests to see. Adding Slido within meetings and expanding on what we already get from Calling makes the whole . ){BO0 P+ Move from home to mobile to the office with #Cisco Webex Calling. the icon in the message area, and their email addresses. The combination of tools, processes, and awareness training introduced in all phases of the development lifecycle helps ensure defense in depth. Asset management can include inventory of physical hosts as well as virtual machines. For example, an authorized administrator can customize session configurations to disable a presenters ability to share applications, or to transfer files on a per-site or a per-user basis. 0000043842 00000 n Change management is crucial to successful implementation of any change. You can customize session types to control content sharing and other Webex features, like file transfers. SIP call control signaling between SIP endpoints and the service are encrypted using the following Transport Layer Security (TLS) versions and strong cipher suites. Having the phone system in the cloud and digital was helpful vs using our personal cell phones like we did before having access to something like the Webex Calling solution. As a business we use Cisco Webex Meetings as well, which obviously compliments Webex Calling with being from the same vendor. Not using the same username and . Webex Calling is a cloud solution delivered through the Webex cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. Webex conferences are slowly being phased out and replaced by Webex App. When users search, matches are retrieved and sent to the user's device before they are decrypted. The Webex Security and Privacy Difference. When users are placed into the lobby of a meeting, they are categorized into three groups to simplify user screening and meeting admission choices: Internal users (authenticated users in your organization), External users (authenticated users in external organizations), Unverified users (users who have not signed in and are not authenticated). For additional information, see the Webex security technical paper. All operating service elements, such as provisioning and configuration web interfaces, are designed in an active/standby architecture and can be manually migrated (failover) from one data center to another in the event that one data center becomes unavailable. Each user group has separate and independent lobby controls. These data centers contain all data network and server equipment required to provide service to customers. Technical vulnerabilities of information systems are monitored and logged. The meeting host can see a list of attendees waiting in the lobby. Cisco is committed to publishing data regarding requests or demands for customer data that we receive from law enforcement and national security agencies around the world. Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. Single sign-on (SSO) which uses one unique identifier to give people in your organization access to all enterprise applications. It's processed and stored until it's decrypted on your device. Welcome! 0000004020 00000 n All vendors are SSAE 16 Type 2 compliant with greater than 99.99 percent uptime and 24-hour data center monitoring. This API enables to developers to add call control to end-user centric applications, such as click to call, directory click to dial, receptionist apps, and more. The initiation of an event is separate from its authorization. That means hashed, salted, and encrypted passwords that are at very low risk of ever falling into the wrong hands. Calls made to and received on a desk phone, analog telephone adapters, the Webex Calling App, or the Webex App are recorded using Dubber, a third-party partner. PII, messages, files, and whiteboard data are kept in your region of choice. Cisco provides Webex Calling services through geographically redundant data centers. If you permit content sharing at the site level, meeting hosts can choose whether to allow all participants to share. Only authenticated users can view messages and files in Webex spaces. 0000027622 00000 n Go to the Webex Events section, and check Enforce event password when joining by phone. Voice technology. Webex Calling is used by many global companies to provide a secure and easy to use collaboration tool. You'll find the following settings in Webex Site Administration: Configuration > Common Site Settings > Options > Security Options. This centralized collaboration management portal offers us troubleshooting 163 0 obj <> endobj xref An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment. The Webex Calling Disaster Recovery Plan outlines the redundancy design of the network and services elements operated by Webex Calling engineering and operations teams and focuses on quickly returning network and service functionality to a working state in the event of a disaster. Go to the Webex Events section, and check All events must be unlisted. Schedule an Audio Conference with ANI/CLI Authentication Inside Cisco IT, we started using Webex Control Hub and haven't looked back. The security management team determines the security features, service levels, and management requirements of all network services. Looking for a solution from a Cisco partner? Device Information. Your Webex Hybrid Services deployment begins here. Incident Command has observed active exploitation of a vulnerability that could lead to a greater risk for Cisco customers. This requirement prevents anyone getting into the meeting or training session without proper credentials. Security is in our DNA. trailer <<75DCCBF393BE467484FDA5155A20E2B7>]/Prev 1115602>> startxref 0 %%EOF 199 0 obj <>stream Read more about the Secure Development Lifecycle. Sign in to Site Administration, and navigate to Configuration > Common Site Settings > Options. 0000003518 00000 n Verified External Users Users who have signed in, but belong to an external organization. Security measures are employed regardless of the media on which information is stored, the systems that process information, or the methods used to transport information. Brightcove Content . Thus, this restriction impacts users who join only by phone. However, the app cant Cisco manages a vendor security assessment program to ensure that all third-party services provided to Webex Calling maintain a security posture commensurate with security risk and compliance requirements. Backups are stored on storage nodes in two redundant data center locations, and also in encrypted third-party cloud storage. These tools can also initiate automated problem resolution procedures (such as running diagnostics). Webex Calling implements data encryption for access side network communications access. Cisco Webex Managed Service Provider Share on social Built-in security Stay connected and secure with 99.99% committed availability. The team establishes, documents, and reviews an access control procedure based on business and security requirements for access. Webex Calling has business continuity plan scripts for its operational units. Incremental backups are conducted daily and are stored offsite for at least three weeks, full weekly backups are stored offsite for at least three weeks, and some backups are retained for years. Webex Calling leverages cloud delivery to provide flexibility, rapid innovation, predictable operating expenses, and instant global scale while protecting your on-premises investments by connecting them to the Webex collaboration platform. }!I6{OcR).$E3.48P*. However, we've observed that a higher percentage of fraud originates from the following locations: To help reduce fraud, we recommend that you disallow certain countries in the Webex Allowed Callback Countries list. Network services engineers harden and patch the operating systems and infrastructure to protect its systems from various security vulnerabilities. These controls are defined, approved, implemented, and overseen by management or designated security officers. . hb```b``y }ADX8~8SUgI Webex has security and privacy built into its approach to product design and delivery. 0000042454 00000 n WebEx does one better here by allowing users to join a meeting using any "any Cisco or standards-based SIP video device." Skype is a good example. The team manages and controls the networksnot only to protect them from threats but also to maintain security for the systems and applications using the network, including information in transit. Online collaboration must provide multiple levels of security, from scheduling meetings to authenticating participants to sharing content. Information, information systems, and all related assets are critical and vitally important to Webex Calling business processes. Webex now gives you more choice on where your stored data resides. We connect everything more securely to make anything possible. Integrations include Active Directory user account replication, Single Sign-On (SSO) with major providers (i.e., Okta, Ping Identity, etc.) Administrators can configure SSO for Cisco Webex applications. The scope of the policies and controls are limited to access of the infrastructure and applications owned and operated or managed by the Cisco Customer Experience (Cisco Services) organization. This policy, together with the tiered support structure, helps to ensure that a support incident protects against revealing private data to an unauthorized person. H\n0Q> 'Ejr!ojZatlC;5v&sww{lC2\OU&]?mKoxno%6>n>[. Webex Calling provides the following features and benefits: Calling subscriptions for telephony users and common areas. it or let them in. Webex Calling was designed for carrier-class availability (99.99% availability). All available security and compliance information information for Webex Call, its data handling policies, its Microsoft Cloud App Security app catalog information, and security/compliance information in the CSA STAR registry. WebEx also has Call Me feature, which means you will receive a direct call when its time for the meeting. Webex Calling stores organization and user data that may be critical to your business. Our strong encryption uses Advanced Encryption Standard (AES) 128, AES256, Secure Hash Algorithm (SHA) 1, SHA256, and RSA. All voice call control and voice service elements are designed to automatically migrate (failover) from one data center to another if one data center becomes unavailable. Help secure your users Set risk-based access policies and see user activities. They can't join the meeting - Only attendees who have a user account on your site and have signed in can attend the meeting. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. Your changes can take up to 30 minutes to update in the app. 8.12 Information security incident management. Hosts can't change the lock settings for their meetings. This paper outlines in detail the core security measures that underpin Webex Calling and the Webex collaboration platform infrastructure it runs on to help you with an important part of your investment decision. Communications Webex Applications, Webex Room devices and the Webex Cloud occur over encrypted channels. Compliance with these standards entails maintaining a high level of operational security, performing vulnerability assessments and penetration tests, undergoing annual audits by a third-party auditor, and adhering to an SLA for incident response times. The design of these controls provides for oversight and governance to the possibility of collusion. For example, you can add countries that you dont do business with, or from which you've received fraudulent or suspicious calls. It works on virtually any device, with these top benefits for mobile app users: Streamline The meeting lock controls allow an administrator to do the following: Automatically lock the meeting 0, 5, 10, 15, or 20 minutes after the meeting starts. Cisco has established a background check policy to set for the process and procedures related to background checks on designated individuals and entities. Having dedicated teams to build and provide such tools takes away uncertainty from the process of product development. Zero-Trust Security from Webex provides end-to-end encryption and strong identity verification in your scheduled and personal room meetings. Therefore, we have developed a complex and extensive application that utilizes Calling Detail Records (CDR) to analyze calling patterns for fraudulent activity in order to assist Cisco operations and support teams in monitoring call traffic across the platform. We do enjoy its security. Calling with Webex App View the demo (2:23) Public awareness of a vulnerability affecting Cisco products may lead to a greater risk for Cisco customers. H4QMO0Wjre|-nc"? Under Security Options in the Webex section: Go to the Webex Meetings section, and check All meetings must be unlisted. HW]L3mp0 g={l<1Bl67v64aMT]m">Tj/U+uR[RJFjV;3-xs;;W^]#."N@?/lnk !kaM.n^t}:A 9RX[?RjF[a FR? B}._X{o is in the space before you schedule a meeting. Under the Webex Training section, check Require users to have an account when joining by phone. Cisco InfoSec is also responsible for continuous improvement in the Webex security posture. This feature avoids over-provisioning of multiple devices in Unified CM that helps to minimize the impact on cluster scaling and licensing usage. A guest user is categorised into the following user groups: Unverified Users Users who have not signed in and whose identity is not authenticated. Scheduled meetings are one-time meetings that are password protected and have a wide range of security features in meeting feature controls and attendee controls. Cisco utilizes world-class data center vendors to provide the space and power required for the network and services to function. Segregation of duties is enforced as a method for reducing the risk of accidental or deliberate system misuse. 0000027724 00000 n We will not be switching between apps on your devices as often, and it'll be easier to track the time your employees spend in Webex. You can also manage who can view content or join meetings. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and integrated devices for all situations. Virtual meeting spaces such as WebEx, Google Meet, Microsoft Teams, and Zoom have also become targets. 0000039325 00000 n Create a SIP trunk for the calls to and from Webex via the Local Gateway with the following settings: Setting. Whether, inside your organization, or when collaborating across company lines, Webex provides an enterprise-grade hardened collaboration platform that keeps you secure by default and protects your data. Maintaining and ensuring network security at all levels is essential. End-to-End Encryption As confidential meetings over Webex increase, we're augmenting our End-to-End Encryption built on a standards-based cryptography model where data in transit, in use, and at rest is encrypted. Access controls consistent with this policy are applied to each system, application, database, or network utilized to manage various types of data classifications and the users who access that data. Cloud Computing Compliance Controls Catalog (C5), FedRAMP (Webex Teams, UCM Cloud for Government), European Commission binding corporate rules, European Commission standard contractual clauses, Webex Completes IRAP Assessment to the PROTECTED Level. The operations and security team preserves these logs to assist in future investigations and access control monitoring. The Webex App app encrypts messages, files, and names of spaces on your device before sending them to the cloud. The system automatically generates an eight-digit numeric password for phone and video conferencing system attendees and adds it to the meeting invitation. When you schedule a space meeting, it includes everyone in your space at a specified date and time, whether it's a space with one or more people. Have Involved in Implementation, Configuration of data & voice networks. You can rely on Webex to do just that, as you might expect from a service by Cisco, one of the leading technology companies in the world. Consider disabling the join before host options for your site, particularly for listed meetings. Any anomaly resulting in alarms is addressed based on severity. Ciscos approach to security addresses the security of the network, systems, and the overall data centers that make up the Webex collaboration platform. As an administrator, you can allow Dubber to record all incoming and outgoing calls for . When checked and the host requires sign-in, attendees must sign in from their phones. If your meeting is listed on your site or is not password-protected, unauthorized users could potentially gain access and initiate expensive calls without the host's knowledge or consent. We recommend that you mark all meetings as unlisted, unless your organization has a specific business need to display meeting titles and information publicly. And it goes a step further: Webex is a collaborative . Cloud-based telephony must provide multiple levels of security for tasks that range from placing calls to authenticating mobile participants to collaborating using the Webex App and Webex Meetings services. The business impact analysis reflects on the organizations designs and evaluates its business continuity and disaster recovery systems according to levels of risk assessed against a variety of operational failure scenarios to ensure that operational commitments are consistently met. The Cisco Security and Trust Organization - Incident Command is a dedicated global team that manages the inflow, investigation, and reporting of security issues related to Cisco products and services. Attendees must have added a phone number and PIN to their profile settings to do so. 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