Home Mac How to Reset Your Mac Password If Youre Locked Out of Your Mac? Macbook Air 13 Inch | 2019 Space Gray. Reset your Mac login password - Apple Support You can reset your Mac login password if you forget it and don't have a password hint to help you remember it. If you have more than one admin account set up on your Mac for instance, if you share your Mac with another person you can use one of them to reset your password. Free shipping for many products! 1-800-MY-APPLE, or, Sales and Subsequently, how do I login as a guest on my Mac lock screen? Apple disclaims any and all liability for the acts, To regain access to your Mac, use any of the following methods to reset your password: Before attempting any password recovery trick, check if the password hint can ignite your memory. Looks like no ones replied in a while. Community User, call Press the power button again to turn on your Mac. With your Mac turned off, press and hold the Command and R keys on your keyboard, then press the power button. Many would agree that getting locked out of your Mac is not always a fun experience. If possible, create more than one user account on your Mac. My password just stopped working, and so did my Touch ID. Restart your Mac and log in using the new password. To start the conversation again, simply This site contains user submitted content, comments and opinions and is for informational purposes We al. If you are locked out of MacBook Air, don't panic. Refunds. Once you see the Apple logo appear, release the 'Command and R keys' When you see a Recovery Mode menu, select Disk . But this issue should not bother you too much since there are other ways to reset your password. To trigger the hint, make three incorrect attempts: Note that the hint may not show up. Jan 9, 2021 8:51 PM in response to BopCat. To reset the password for your account, you need to create a new password for all users. Click in empty space, and the window should display the login screen. 6 yr. ago. To activate Target Disk Mode, follow the steps below: If you have FileVault enabled, and you cant regain access to your account, your only remaining option is to reinstall macOS because you will not have access to any file on your computer. Share them in the comments. <p>MacBook air retina 13-inch Model A1932. In this era of digital information, data protection is no longer a luxury. Now, enter your new password plus a password hint. Some Mac users may prefer working without the need to log in, but this situation may put you in trouble, especially when you are required to maintain strict confidentiality. From the drop-down menu, click on the Terminal option. When that didn't work I checked my main computer (High Sierra), and, for some reason, Keychain was deselected there as well, though passwords were in Safari. Hold in Command+R until you see a progress bar show up below the Apple logo. Here is the process: After entering a wrong password a couple of times, macOS usually gives you an option to reset your password using your Apple ID. All postings and use of the content on this site are subject to the. He is an avid researcher who is always hungry for the latest news and updates on the most cutting-edge technology. This will start you down the reset path, which includes deactivating your Mac if you don't know the passwords to any configured account. Press and hold the power button until your Mac turns off. If that is the case, consult this guide to resolve the issue. This is a video on how to remove the password on any apple computer it will work on all the apple laptops like the Macbook Pro Macbook Air And Desktop like t. After keying in your Apple ID and password, you will get an alert letting you know that a new keychain that has your password will be generated. Thankfully, macOS comes with built-in tools to help you reset your password in Mac when you are in a situation like this. Holding the power button until the message came up and entering recovering mode allowed me to reset my password. I cant remember my password for my MacBook Air - help! Refunds. By continuing to using our site you agree to the use of cookies. Go to System Preferences > Sharing. Apple disclaims any and all liability for the acts, Hopefully, you have backup copies of these files because you cannot access without your password. Jan 8, 2021 3:42 PM in response to Watchlater3. A list of all user accounts on your Mac will be on display. Password, being the heart of macOS security, makes it difficult for anyone to access your precious sensitive data. This was already suggested. When I follow the directions to reboot either using command and R, holding down the option key, or command and S, I get a screen with a lock and place for a password. You can easily lock your Mac from your keyboard: Press Control + Command + Q: This shortcut will . " - If Using the Correct Password is Not Going Through. Ask Your Own Mac Question. About 1 month ago, when I purchased this laptop. locked out of my Macbook. The bar to enter my password has a "?" Since I got mine I have no issues with password just keyboard layout is switching from my default to something else so it seems like wrong password because there is difference in input. Then select the EFI boot USB stick and boot to that. Boot to the recovery drive - turn on the computer while holding command + R. Click the utilities menu in the top bar and choose Terminal from the drop-down menu. I have tried the only one I can think of. There is a very easy way to bypass the iCloud lock on your Macbook. I do not know if this presents a risk to your data. Apple may provide or recommend responses as a possible solution based on the information Submitted: 10 years ago. User profile for user: I was able to reset password using terminal instructions, then had to remove computer from iCloud and then register it again for everything to work. All sales are final no returns accepted, item is being sold in AS IS shown condition. omissions and conduct of any third parties in connection with or related to your use of the site. Last one I did was a lucky break because there was no iCloud lock present, this one's a bit trickier. Thanks for the help. Get rid of the Mac padlock on startup for good! and it happened every time after I rebooted device, but you can remove this ABC input. While the computer restarts, hold down the 'Command' and 'R' keys. If there is still problem, fell free to reply here again or call Apple support. #6. In this post, we will share tips on how to reset your password in Mac. Your story doesn't sound complete. Today reset password but been awhile for Apple id. This way, you dont have to remember them every time you log into your Mac. I used the recovery mode reset successfully, then it forgot the password again a few hours later. well and if you really forgot it you have to stay at login screen around 1 minute and then hold power button to shut it down and start again and it will bring you into password recovery, Nov 25, 2020 11:49 AM in response to Marrecek. Not sure how your Macbook's firmware password and iPad's iCloud password are related. provided; every potential issue may involve several factors not detailed in the conversations But before we look into that, you need to tidy up your computer. TheLittles, call One way to switch users is to go through the lock screen. any proposed solutions on the community forums. https://youtu.be/ilnfvkgzVvg, Dec 13, 2020 8:08 AM in response to kidny. My MacBook account is locked Welcome to Apple Support Community A forum where Apple customers help each other with their products. 1-800-MY-APPLE, or, Sales and Vic is the one in charge of keeping our website running smoothly and efficiently, to make sure that our readers have a wonderful experience while visiting the website. What to Do If Youre Locked Out of Your Mac? I-Robot, call Show More. Close the Terminal window, where you will then find the Reset Password tool. A forum where Apple customers help each other with their products. Download and try Outbyte MacAries right now to see what it can do for your Mac. Also having this same problem with my new MacBook Air 2020. But, like in the case with passwords, you may also fail to access your Keychain due to various reasons. Find many great new & used options and get the best deals for MacBook air retina 13-inch Model A1932. Press the power button while holding down Command-R. Maybe 30 seconds later passwords repopulated on my new computer. Hold in Command+R until you see a progress bar show up below the Apple logo. After resetting my main password, I signed out of iCloud, then sign back in. What to Do If You're Locked Out of Your Mac? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of If you need to connect to Wi-Fi, move your pointer to the top of the screen and use the Wi-Fi menu. What to Do When a Deleted User Still Appears on the Windows 10/11 Login Screen? Havent had the issue since. How to reset your password on a Mac if you're locked out How To Do It All 191K subscribers Subscribe 1.2K Share 289K views 2 years ago If your Mac is locked and you can't remember your. This site contains user submitted content, comments and opinions and is for informational purposes Always check your caps key and num lock key before entering or modifying passwords, often mistakes are as simple as that. And in any case, you can still regain access to your Mac. Nov 25, 2020 11:52 AM in response to AJChrepta. You can use any of the above methods to regain access to your Mac. Mac Support Specialist: . Also, you shouldnt have FileVault enabled. But if you find yourself locked out of your Mac, you dont have to fret because you now know how to get back in. For this reason, you need to clean up your Mac to allow the new password to log you into a tidy and organized system. Improved video about removing Apple FW passwords. 100% wasnt. Vic is a search engine optimization expert, helping to optimize websites to make them more user-friendly. Since MacBook Pro is written on the screen this means you have Touch ID enabled. If the version starts with 14.anything, then you have Office 2011. About Outbyte, uninstall instructions, EULA, Privacy Policy. C $408.30 + C $35.11 shipping . If so, the following article should help: Aug 26, 2019 5:38 PM in response to rasika274, Locked out of MacBook Air: I cant remember my password for my MacBook Air - help!. Looks like no ones replied in a while. If you see an Activation Lock window, enter your Apple ID email and password, then click Next. Could you please expand on that last bit? omissions and conduct of any third parties in connection with or related to your use of the site. Should I just throw the thing away? While your old keychain will remain locked, it will still be saved on your computer. Did you end up figuring this out? Apples new operating system put a high emphasis on information protection, so it comes with added security measures. This way, you have a backup way of getting into your Mac if you ever forget your account password. ask a new question. ask a new question. This displays the version number. any proposed solutions on the community forums. At the prompt, enter (without the quotes) "resetpassword". It was very odd. Use a robust tool like Mac repair app to organize your digital folders, remove junk on your Mac, and improve your memory. I do not know if this presents a risk to your data. 1-800-MY-APPLE, or, Change or reset the password of a macOS user account, Sales and With your Mac now in Recovery Mode, click on Utilities in the menu bar followed by Terminal. I'm locked out of my Mac Book PLEASE HELP! Vic is a certified gadget freak who feels the need to surround himself with cutting-edge technology. . The reason is that your computer wasnt set up to display password hints in the Login Options. or. doesn't recognize my password or give any option for reset. This will give you another boot options menu. Apple disclaims any and all liability for the acts, Then take one of these steps: Sign in with your Apple ID, if asked. Tesserax, User profile for user: There are possibly several ways to reset your password (Google: Forgot my Mac's password, or Macbook password reset, or something like those. Recovery Mode by restarting your Mac and trying to time the keyboard combo of Command+R, but in my experience, starting with your Mac turned off is the most reliable method. passport) and get them unlocked. All postings and use of the content on this site are subject to the. Then click "Continue" to go to MacOS Recovery. Special offer. Following video shows how to perform firmware unlocking on MacBook Air 2019 (removing firmware password and SecureBoot). provided; every potential issue may involve several factors not detailed in the conversations Sign up with your Apple ID to get started. only. provided; every potential issue may involve several factors not detailed in the conversations You can regain control over your system in both cases. Choose which users you want to have remote access to or the ability to control your Mac. Once you're in Recovery Mode, choose Terminal from the Utilities menu. Hes good at troubleshooting errors and fixing Windows issues that come up either when playing games or working on the computer. Dec 3, 2020 12:22 AM in response to kidny. Nov 18, 2020 7:58 PM in response to kidny, This might work, but the consequences are unknown (I did not go all the way through deactivating my MacBook Air), Follow these instructions to boot into Recovery Mode: https://support.apple.com/en-us/HT204904. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Special offer. Minecraft Is Currently Not Available in Your Account, After the third attempt, your password hint will appear below the, In the left sidebar, choose the admin account you are locked out of, and then tap on the. My bets are on this being a stolen device or you bought a used device and the owner didn't log out of everything Apple disclaims any and all liability for the acts, But if all else fails, consider reporting the incident to Apple. Follow this simple steps and in no time you will have your Macbook unlocked. I've tried virtually all of my passwords, and nothing works. Now, connect the Mac to another Mac via a Thunderbolt cable. Anyway, give both devices back to the original owners (your kids) and tell them to go to an Apple store with ID (eg. I changed to ABC plus a few others and it was still saying incorrect password. Then using the arrow keys select the mac OS USB installer that you made. When the Reset Password window appears, follow the onscreen instructions to create a new password. 10 Ways to Fix Netflix Flickering on Safari, 7 Ways to Fix Time Machine snapshot could not be created for the disk %@ Error. 2019 Macbook air (ic locked) C $340.25 + C $34.02 shipping. At the prompt, enter (without the quotes) "resetpassword". Also can confirm, followed all the way through the deactivation and no data was lost. Hes been in the industry for more than 10 years, and his work speaks a lot about his experience and expertise in the IT and digital marketing fields. When I follow the directions to reboot either using command and R, holding down the option key, or command and S, I get a screen with a lock and place for a password. You might also be asked to enter the verification code sent to your other devices. At the Reset Password window, enter your new password information, then click Next. I've tried virtually all of my passwords, and nothing works. And this passion has helped him a lot in creating content that informs and guides users on using and troubleshooting the latest technology. It is my travel mac, much better than using my phone and I hate to give it up. Amazingly, how can I control my MacBook Air remotely? Before following the above process, I'd spend some effort retrying your password and maybe a couple of typo'd variants (just in case). ask a new question. Same thing happened to me today after I transferred all my data from previous MacBook. You'll need to boot your Mac into Recovery Mode in order to access the password reset tool. Category: Mac. For some reason Keychain was turning off on my new computer. 13 inch 2020 MacBook Air (Retina, 13-inch, 2020) Processor 1.1 GHz Dual-Core Intel Core 13 Memory 8 GB 3733 MHZ LPDDR4X Graphics Intel Iris Plus Graphics 1536 MB read more Ricky Jan 7, 2021 11:15 PM in response to jozy33. rasika274, User profile for user: Jan 9, 2021 7:28 PM in response to Garmanches. Nov 20, 2020 8:02 AM in response to kidny. I've forgotten the password to my Macbook air. Firstly, Restart your device. Locked Mac models, typically can be any of the following: 2019-2020 16 MacBook Pro; 2018-2019 13 & 15 Macbook Pro; 2018-2020 MacBook Air; 2018 Mac Mini; How to Fix Error Code 0xA00F429F on Windows 10/11, Error Copying File or Folder: The Requested Value Cannot Be Determined. Note that this trick will only work if you have linked your user account with your Apple ID. I am locked out of my MacBook pro. We use cookies to make your experience better. Reset: your SMC along with your NVRAM that says "please enter your iCloud password as of 9/18/15" which I actually know because I had never changed until now and neither password is working!!!!!! " Locked out of MacBook Air: I can't remember my password for my MacBook Air - help! Now, run the following command to launch the Reset Password Utility: Choose the account you want to reset from the list of user accounts. To reset the password for your account, you'll need to set a new password for all users. All postings and use of the content on this site are subject to the. Required fields are marked *. Yes it says type password to enable Touch ID but there's no way you don't know the login that you type in to approve downloads and/or purchases. Refunds. provided; every potential issue may involve several factors not detailed in the conversations only. I've found the easiest way to do that is to turn off your Mac. So, what do you do if you forgot the password for Mac? Also, change your user account password to something unique, but easy to remember. Additionally, how do you factory reset a MacBook air that is locked? It will prevent you from installing apps, making changes in System Preferences, accessing your files, and sometimes, deleting key files on your Mac. Press on the Start button, hold on continuously until until "Loading startup options" appears. How to Reset Your Mac Password If Youre Locked Out of Your Mac? Jan 22, 2021 1:26 AM in response to kidny, Aa, sorry. If you cant use any of the above password-resetting methods, your other alternative is to use Target Disk Mode. Dec 25, 2017 1:21 PM in response to jodyg218, User profile for user: Learn more. Technician's Assistant: When did you last change your password ***** Apple ID? In my case it turned out to be an issue with iCloud. Seems like a bug to me. No Touch ID login option showing either. Restart your computer: hold the power button > select Restart when it appears. Sorry if you need your computer for this; you might have to borrow a computer or phone to get internet), The quickest and easiest might be this: (cut and pasted from the web, of course). Marrecek, User profile for user: Thanks</p> Don't do this unless you know for sure that other methods won't work, since you are messing around with stuff that may be above your paygrade. ask a new question. You can still get back in and regain access to your MacBook. Jan 9, 2021 7:31 PM in response to Marrecek. In other words, you can access the hard disk of your Mac from another Mac. only. All postings and use of the content on this site are subject to the. Regardless of your situation, just know that there is a way to get back into your Mac. Select. The Keychain box ticked itself, then it unchecked itself, then it checked itself again, without me doing anything. locked out of macbook air I've forgotten the password to my Macbook air. If Using the Correct Password is Not Going Through Then, Two Thoughts: Elsewise, if neither is of success, then Reinstall Mojave, from a:), Aug 26, 2019 7:34 PM in response to rasika274, User profile for user: And then I realized that instead of my language Im typing there was ABC option. Then you can reset your password using your Apple ID. There is no need to panic. To start the conversation again, simply Head over to the menu bar and click on Utilities. A forum where Apple customers help each other with their products. They are not going to make any sense cuz think we were both on different thought s Says I'm locked out of my MacBook Air when I type in my password. Jan 9, 2021 3:13 PM in response to BopCat. I did go through - Answered by a verified Mac Support Specialist . 1-800-MY-APPLE, or, Sales and When you see the load bar appear you can let go of the keys. Press the Command + R key to enter recovery mode on your Mac. Share this conversation. ", User profile for user: Obviously you'll need to enter a password to gain access to Firmware Password Utility, so why is this even mentioned, right? Technician's Assistant: When did you last back up your MacBook Pro? Your email address will not be published. This security measure is inevitable for organizations these days, but not so good if you forgot the password for Mac. Once you're in Recovery Mode, choose Terminal from the Utilities menu. If I shut down the system in a specific way at the log in screen then when I turn it on it will bring me to password recorvery? omissions and conduct of any third parties in connection with or related to your use of the site. The Mac will boot into Recovery mode. A new window will show up, waiting for you to enter a command. You can now log out of your other admin account and then log back into your Mac using the newly created password. Then, Two Thoughts: Use an External Keyboard: First shut down the Mac > plug in the external keyboard > try this login once more. Option 1: Restart and show password options If you see the option to restart and show password reset options, click it to restart your Mac. Sadly, this trick doesnt work with USB. Pro Tip: Scan your Mac for performance issues, junk files, harmful apps, and security threats Select Remote Login. I have always used my apple id password to log in to my mac for several years now. Hit Windows+L to access the lock screen immediately. Answered in 1 minute by: 5/9/2012. Before you get locked out of your Mac, set up an Apple ID. Apple may provide or recommend responses as a possible solution based on the information AJChrepta, User profile for user: Are you all sure you are using the same keyboard layout? Next, select the user you need to reset the password for and then click on. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Thats it. Now, type in reset password with no spaces in-between and hit enter. I am 100% sure I have the right password, because I am able to use my icloud account. Looks like no ones replied in a while. Alternatively, you can also tap on the question mark icon beside the password field to trigger the same process. Here you can click on the wifi logo on the top right corner to access the Wi-Fi option or connect to the internet. Press the MacBook power button, after entering the system, it shows PIN code lock, press the "Option" button, it shows firmware lock. How to Reset Your Mac User Account Password? Sometimes, it happens without your wish for instance, if you have been using your Apple Watch or iPhone to unlock your Mac, or if you bought your computer secondhand and you have no clue about the old password. See more information about Outbyte and uninstall instructions. FOLLOW ME IN. It will recover some data from your problematic Mac. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Apr 6, 2019. Enter your firmware code at the lock screen. Copyright Software Tested 2013 - 2022 All rights reserved. I literally bought my Mac today and the first time I tried to log in this happened to me. Forgotten passwords are usually a consequence of using a cluttered Mac. How to Reset Your Mac User Account Password? If one account gets corrupt or gets locked out after an OS update etc., I can use the other admin account to reset the password of the first admin account. I cannot get past the initial page to enter my password. Advertisement. Enter your new password twice. Here is how to do it: If you havent enabled the FileVault feature, there is even a more straightforward way to reset your password on your Mac: use Recovery Mode. A forum where Apple customers help each other with their products. This will start you down the reset path, which includes deactivating your Mac if you don't know the passwords to any configured account. (see misc screen shots below) Once that is highlighted, hit the F2 key. Now all of my Safari passwords are missing. JK. Using keyboard shortcuts You can easily lock your Mac from your keyboard: Press Control + Command + Q: This shortcut will take you directly to the lock screen.Just open up Settings, select Messages, and slide that circle next to iMessage over to the closed setting, as seen below. Of course, it is always a good idea to remember your passwords and PIN codes. I had to sign out on that computer (though there was a pop up that said I needed to sign in - which I was), then sign in again. omissions and conduct of any third parties in connection with or related to your use of the site. Nov 4, 2020 3:26 PM in response to Danielamarinpg. I've been doing the same thing since. With your Mac turned off, press and hold the Command and R keys on your keyboard, then press the power button. It may take a few minutes to load. Guide: Unlock MacBook Air Firmware-lock and PIN-lock (A1466 by Bellin A MacBook Air is locked by pin code and firmware, the model is A1466, the motherboard model is 820-00165-A, which is release in 2015. Make sure you write down the new password for anyone who shares your Mac. Do you have other worries about resetting or changing your Macs password? Garmanches, call Please review EULA and Privacy Policy. "On the login screen, check the right upper corner if the keyboard layout has changed to "ABC". So, you can unlock it if you ever remember the old password. Then, on the bottom left of the login screen, click the desired user account. Once, I pressed the forgot password on the lock screen, it made me change my icloud password, which I did successfully (I know because I just logged in here to ask for help!). I am locked out of my macbook and have no idea what my password XXXXX be. Such that, forgetting it can be a real disaster because it will lock out of your computer. Ive been using my MacBook Pro M1 everyday for 2 weeks and just this evening it said my login password was incorrect. Show Less. When I turned it on, passwords were empty. A window will appear allowing you to select the hard drive and the user whose pw you need to change. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm. jodyg218, User profile for user: Apple may provide or recommend responses as a possible solution based on the information My MacBook Air says my account is locked. Type "resetpassword" as one word, without the quotes, and press Return. that can cause system issues or slow performance. You can use several ways to unlock your system. Use Recovery Mode to reset your password: You'll need to boot your Mac into Recovery Mode in order to access the password reset tool. Jan 6, 2021 2:56 PM in response to azrael. Type resetpassword. To do so, from that same Users & Groups screen, click on the lock and enter your admin name and password when prompted. Danielamarinpg, User profile for user: Should I just throw the thing away? Enter your new password and re-enter it to verify it. Is this your user account password that you are referring to? Item is being sold for parts or to be repaired to fix these issues. However, which method is right depends on whether you've new M1 Macs or use Apple ID to your user account. thomas.r.silverman, User profile for user: You should also create a hint because it will come in handy if you ever forget the password. A forum where Apple customers help each other with their products. Switzerland. Itll sound strange, but are you sure you are not with different keyboard layout? What to Do If You Cannot Add Your Google Account to MacOS Mojave? HOW-TO. Also the question is, can I lock my MacBook air? any proposed solutions on the community forums. Same. Locked Out Can Not Access Computer Apple at the best online prices at eBay! I've found the easiest way to do that is to turn off your Mac. You can also get into. This site contains user submitted content, comments and opinions and is for informational purposes only. Refunds, Wait up to a minute at the login screen, until you see a message saying that you can use the. But when I go to log into my mac is not letting me. In this case, the password hint is a phrase relating to your password that you entered when you first set it up. If this window shows multiple user accounts, click the Set Password button next . . only. Also may be locked to a iCloud account. Just select correct language and try login again. Where can I go to reset it. Apple may provide or recommend responses as a possible solution based on the information When the alert pops up, click OK and follow the rest of the prompts to create a new password. Please try all of options in this guide. I reccomend you to read this: https://support.apple.com/en-us/HT202860. It would definitely help us all to know several things: What year MacBook do you have, and what system is it running? IfFileVaultis turned on, you might be able to reset your password using the Reset Password assistant: I figured it out! 5,221. This site contains user submitted content, comments and opinions and is for informational purposes any proposed solutions on the community forums. Very frustrating. I cannot remember my password. So you forgot your Macs password? On a related note, you can also manage all your passwords using the built-in password manager Keychain Access. Watchlater3, User profile for user: How to Fix Mission Control That is Not Working in Mojave? Global Nav Open MenuGlobal Nav Close Menu Apple Shopping Bag+ Search Support Cancel Apple Store Mac iPad iPhone Watch AirPods TV & Home Only on Apple Accessories Support Shopping Bag+ Cancel Your email address will not be published. Locked Out Can Not Access Computer.. </p><br /><p>Computer is locked at the main screen when u power it on. Because sometimes it works, maybe because of user error when typing the password to begin with. Some of these tips require preventive measures to be taken beforehand, while others may only apply if you have linked your Apple ID to your admin account. This site contains user submitted content, comments and opinions and is for informational purposes Method #2: Use Another Admin Account to Reset the Password, Method #3: Use Recovery Mode to Reset the Password. To start the conversation again, simply 1000 N West St, Wilmington, DE 19801, United States. Method #1: Get a Password Hint Method #2: Use Another Admin Account to Reset the Password Method #3: Use Recovery Mode to Reset the Password Method #4: Use Your Apple ID Method #5: Use Target Disk Mode Last-Ditch Effort: Reinstall macOS Enter your FileVault recovery key, if asked. I got it this morning, set my password for the system and it has forgotten it twice. To find out what version of Office you have, go into the Applications folder in Finder, then right-click on one of the Office applications, say Microsoft Word.app and then choose Get Info from the pop-up menu. Looks like no ones replied in a while. To start the conversation again, simply Click "Options". 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