Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. Provide technical solutions and workarounds for end users with their issues on respective product line. ProTip! Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. 81 discussions 204 comments Most recent: Problems Configuring NSM SMTP Notifications by Ena SSL VPN SonicWall's SSL VPN features provide secure remote access to the network using NetExtender. You may be asked to provide a credit card number or billing authorization to secure the return of the defective part to SonicWall. not purchase no support no communication with the SE. SonicWall Global Support Services are designed not only to keep your security infrastructure current, but also to react swiftly to any problem that may occur. SonicWall Network Anti-Virus - E-MAIL ANTI-VIRUS 10,000 USERS / 1 YEAR . The replacement unit will include instructions for returning the defective part to SonicWall which Customer must comply with to avoid being billed for the replacement part. SonicWall Support Services Find just the right SonicWall cybersecurity support services to keep your network optimized and ready for rising cyber threats. Everyone is faced with threats from the cyber world. SonicWall Online is brought to you by SonicWall Platinum Partner NetThreat Ltd, who for 19 years have been one of the leading security resellers in the UK. As the largest SonicWall partner in Europe, we have worked with SonicWall for many years and have built up a great working relationship with them. SonicWall is a truly global company, headquartered in the United States, with offices and employees around the world. For the best experience on our site, be sure to turn on Javascript in your browser. Contact Us 0121 270 1800 Home Basket: 0.00 Contact Us Email + Phone enquire@sonicwallonline.co.uk 0 121 270 1800 Monday - Friday 9am - 5pm Location View Larger Map NetThreat Ltd Croft Court, Croft Lane, Temple Grafton, B49 6PW. SonicWall are a real competitor in the cyber security industry and have been fighting the cyber-criminal industry for 30 years, defending businesses worldwide. Most SonicWall products come with a limited warranty.The limited warranty, if any, is set forth in the SonicWall End User Product Agreement (or software license) that accompanies the product for the agreement that applies to most SonicWall products). No email support? However, certain SonicWall products may come bundled with support for a limited period. SonicWALL Aventail" E-Class Secure Remote Access (SRA) Series appliances provide a fully persistent management solution for remote access by up to 20 SonicWall SMA 7200/7210 - Stackable 24x7 Support | 01-SSC-2384 Dell - SRA1600 SonicWall 1600 Secure Remote Access Switch. Notwithstanding the foregoing, SonicWall is entitled to seek immediate injunctive relief in any jurisdiction to protect its intellectual property. SonicWall will automatically transfer the registration information and any subscription services Product on the defective part to the replacement unit. As Sales Support you will be helping support our sales teams from an administrative perspective. Dell SonicWall 1600 Secure Remote Access Switch. If processed later, it will be sent out the next day. Set forth below is additional warranty information applicable to the products that come with a limited warranty. 02039580664, SonicGuard.co.uk is a division of Virtual Graffiti Ltd, an authorised SonicWall online reseller. You went get a slew of unnecessary Sonicwall messages if you do otherwise. Sign Up What is MySonicWall ? SonicWall reserves the right to use, at its discretion, refurbished material in providing replacement parts under terms of the hardware-related services. SonicWall CSa 1000 - urzdzenie zabezpieczania sieci - z 1 year Intelligence Updates and Support Bundle: Rodzaj urzdzenia: Urzdzenie zabezpieczania sieci: Usugi powizane: 1 year Intelligence Updates and Support Bundle: Rodzaj obudowy: Montowany w stojaku - 1U: Dysk twardy: 1 TB x 2: Protok komunkacyjny danych: Gigabit Ethernet, 10 . Added to Cart. Job Purpose: To work on the escalation team taking escalated cases from Helpdesk Consultants, customers and management. 8:00 am - 5:00 pm local time is defined as follows: NOTE: All SonicWall hardware appliance products (other than E-Class products) purchased and registered prior to April 1, 2012 come with 90 days of Standard Support (8x5) at no additional charge. SonicWall Online is delivered by NetThreat Limited, one of the UK's largest and longest serving SonicWall partners. SonicWALL NSA 3700 24 x 1000Base-T RJ-45 + 4 x Ports 5GB Ethernet SFP+ + 6 x Ports 10GBase-X SFP+ Rack-Mountable 1U Network Security/Firewall Appliance Friendly and helpful advice, sales & support in the UK since 1999 for . As an around-the-clock support service, E-Class Support includes: More than a traditional break-fix service, SonicWall Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your SonicWall solution performing optimally. Please note: SonicWall E-Class, Email Security and Third Generation solutions are NOT eligible for support coverage under a Comprehensive GMS support contract. JavaScript seems to be disabled in your browser. Sign Up What is MySonicWall ? This field is for validation purposes and should be left unchanged. CVE-2022-22273. Connect to Sonicwall default settings https://192.168.168.168 admin\password. SonicWall Product Lifecycle's can be found here! REQUIREMENTS: SonicWall Email Security pre-authentication administrative account creation vulnerability. Datasheet: SonicWALL Email Security Protection Subscription Call 0330 1340 230 for details about products in this section Mon - Fri / 8:00AM - 5:00PM (GMT+1) About Us; Services; Product Line; Product Catalog; Careers . Available in one-, two- and three-year agreements, SonicWall Silver Support services include: SonicWall Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. And, because youre purchasing a single co-terminus contract, theres only one expiration date for everything, simplifying management and administration while also removing the likelihood of lapsed support coverage. Continue Shopping. Login to your MySonicWall account. Laptop LAN NIC Settings. Our highly experienced engineers can assist you with a number of deployment services for your SonicWall appliance. Email Security 3300 Appliance; SonicWall Support Account Basket: 0.00 SonicWall Support SonicWall Dynamic Support provides telephone, email and web support in 8x5 and 24x7 licence options. The SonicWall solution can be deployed as a hardened phy SonicWall Hosted Email Security - incl. If you do not have an active support contract, you should contact us now for assistance in purchasing a new support contract. For purposes of clarity, Customer is responsible for returning the defective part(s) in accordance with Advance Exchange, or Customer will be required to pay for the part. We finally noticed it when i got an invitation for a video conferenz with the SE an he didnt get our answer. SonicAdmin80 Dec 09, 2022 20:08 Fri. Qty We are a traditional security reseller providing a range of management and support services, but we also operate online giving us a unique ability to match service and support with competitive pricing. When the SonicWall representative determines you require a replacement part under a support contract, and you are required to return the defective part, you will be provided with an RMA number for your reference and which needs to be provided with the part being returned. For technical assistance Software/firmware updates. Some of SonicWall's latest products include virtual firewalls, web application firewalls, which feature advanced web security tools and services, and Capture Client -a unified endpoint offering with multiple protection capabilities. SonicWall can be contacted to open a support case by any of the methods set forth on the Contact Support page or through your MySonicWall.com account. November 2021. SonicWall Email Security takes the burden off of IT, by automating anti-spam updates using real-time business data from around the world, and by delegating costly and time-consuming inbox administration tasks to the end-user while retaining full IT control over security. HOME; ABOUT; CONTACT; CONTACT US . Each party hereby agrees to submit to the jurisdiction of such courts. All orders placed before 4.00pm with delivery to mainland UK are delivered next working day for free*Read More. SonicWall SAMs are your single point of contact, work closely with our teams, and have visibility on all your Premier Services cases. Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs. BY PURCHASING AND/OR RECEIVING SonicWall SUPPORT SERVICES YOU ACCEPT THESE TERMS AND CONDITIONS. VPN Clients NetExtender Mobile Connect Connect Tunnel Global VPN Client (GVC) Additional Resources Technical Documentation Video Tutorials You will be presented with the list of updates you are entitled to when you select the "Type." From small business to large enterprise, from home to the cloud, SonicWall next-generation firewalls provide the security, control and visibility you SonicWall NSA 6600 Subscription - 24x7 Support | 24 Months | 01-SSC-4279 Click on the link to learn more about MySonicWall SonicWall Live Demo Learn more about products and services by watching the live demo SonicWall Security Center 2021-04-09 . If you have selected the wrong option you will need to email customer_support@SonicWall.com for help, or call SonicWalls helpdesk on 0800 028 0488. The simplest - and best - way to get a support subscription is through a TotalSecure Advanced Edition bundle. SonicWall has been fighting the cybercriminal industry for over 26 years, defending small- and medium-sized businesses and enterprises worldwide. enquiry@sonicwallshop.com 0800 5202201 SonicWall shop The Workplace Camboro Business Park Girton Cambridge CB3 0QH United Kingdon Map Test connectivity to the data center (see URL below)." On the other hand the EmailSecurity Events seems to be equivalent to the Message Log, all incoming and outgoing mails got reported back. Customers production network is severely degraded, impacting significant aspects of business operations. See the Support Services Offerings for support services that may be purchased by Customer. Home Products Events News How to Buy Contact Us Support Technical Support Tel: +852 2187 2267 | +853 6545 2363 based on preference data from user reviews. By contrast, UTM.io rates 5.0/5 stars with 5 reviews. Email Security Appliances. Products with an expired support contract are considered to be out of support compliance. Support Services Reinstatement provides a one-time updating, offering the opportunity to bring these Products back into compliance and up to date as of the date of the Support Services Reinstatement. Manufacturer : . A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials. The Knowledge Base is updated daily with the most current information about our network security, secure remote access, content security, backup and recovery, and policy and management solutions. SonicWall supports multiple integration methods including open application programming interfaces (APIs), connectors and other development tools. Site Terms and Privacy Policy, Email Protection and Standard Support 8x5, Email Protection and Dynamic Support 24x7, Application Intelligence and Control Service, 2021 Mid-Year Update SonicWall Cyber Threat Infographic, 2021 Mid-Year SonicWall Cyber Threat Report, Mid Year 2020 SonicWall Cyber Threat Report. Failure to maintain SonicWall Product software and firmware to these supported levels without the express authorization of SonicWall will relieve SonicWall of any obligation to resolve Customer technical issues and provide support. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of laws principles that would require the application of laws of a different state. Firewall Brands. SonicWall CSa 1000 - sikkerhedsudstyr - med 1 rs Intelligence Updates and Support Bundle: Enhedstype: Sikkerhedsudstyr: Servicepakker: 1 rs Intelligence Updates and Support Bundle: Formfaktor: Rackmonterbar - 1U: Harddisk: 1 TB x 2: Dataforbindelsesprotokol: Gigabit Ethernet, 10 Gigabit Ethernet: Prstation: How can I transfer licenses to my Secure Upgrade device after registration? How do I transfer a unit from one mysonicwall.com account to another? For more information on what data is contained in the cookies, please see ourPrivacy Policy page. You can unsubscribe at any time from the Preference Center. Continue Shopping. SonicWall also provides a range of professional services to meet your needs, from our Remote Start-Up and Configuration Service to our traditional statement of work-based services. NOTE: The standard Limited Software Warranty does NOT entitle Customer to software upgrades or major releases which may include feature enhancements and/or additional functionality unless these extended capabilities are incorporated into a maintenance release specifically compiled for the code version originally shipped to/or downloaded by Customer. For customers using SonicWall Global Management System (GMS) to manage their distributed networks, theres SonicWall Comprehensive GMS. SonicWall SonicWave 621 - Wireless access point - with 1 year Advanced Secure Wireless Network Management and Support - Bluetooth 5.0 - Bluetooth, Wi-Fi 6 - 2.4 GHz, 5 GHz - cloud-managed ceiling mountable - with SonicWALL 802.3at Gigabit PoE Injector 03-SSC-0732 SonicWall Email Security versions 7.0.0-9.2.2 are also impacted by the above vulnerabilities. If your support contract is expired, please contact us today to reinstate support. Our online, moderated Forum is a great place to get technical assistance, ideas and suggestions from the SonicWall user community. For the best experience on our site, be sure to turn on Javascript in your browser. Post-Auth OS Command Injection vulnerability Impacting End-Of-Life SRA Appliances and End-Of-Support SMA100 firmware versions. In Europe, an RMA Purchase Order Fax form can be used instead of a credit card. x. You've just added this product to the cart: Go To Cart. This field is for validation purposes and should be left unchanged. Sonicwall SSL-VPN Authentication with Azure AD Domain Services jordandlance Newbie May 10 Following a recent move into Azure AD, O365 and Intune etc. SonicWallcontinually add to their range of products, developing solutions to fight the latest cyber threats and the varying needs of businesses. The parties agree that neither the United Nations Convention on Contracts for the International Sale of Goods, nor the Uniform Computer Information Transaction Act (UCITA) shall apply to this Agreement, regardless of the states in which the parties do business or are incorporated. http://www.sonicwall.com/us/support/2354.html. All Rights Reserved. This umbrella support service delivers all the benefits of a Dynamic Support 24x7 support contract for every eligible SonicWall appliance managed through a SonicWall GMS deployment. The replacement unit will include instructions for returning the defective part to SonicWall which Customer must comply with to avoid being billed for the replacement part. Please contact SonicGuard.co.uk today for further information. The limited warranty is made only to the original end user purchaser (Customer). 02-SSC-5675 - Sonicwall TZ670 8 Port 10/100/1000Base-T 10GBase-X 10 Gigabit Ethernet Network Security Firewall Appliance JavaScript seems to be disabled in your browser. Select topic to submit question Additional Online Resources Call Support Local Number United States 1.888.793.2830 Regional Number 1-408-962-7900 Renewal Number Technical Support Value-Add Support Guidelines and Policies Spread the cost and upgrade to the firewall you need rather than just what you can afford. Software and firmware downloads are available on the Download Center at MySonicWall.com. For 19 years NetThreat Ltd have been one of the leading IT security resellers in the UK, with a base of customers spanning all sectors including resellers, education and a broad range of SMEs. SonicWall Support is available during normal business hours 8x5 or year-round 24x7, depending on your needs. Customer agrees to pay any such invoice(s) Net 30 days date of invoice. CONTACT US The SonicWall Technology Alliance Partner Program enables partners to inetgrate complementary solutions with SonicWall offerings. In June, SonicWall announced the company surpassed 3 million firewalls sold and achieved 50 percent growth in partner deal registrations, reflecting more than $250 million in new pipeline. The client provides anytime, anywhere access to critical applications such as email, virtual desktop sessions and other macOS applications. SonicWall Support Number +91 9654016484, +91 120 2631048, SonicWall Support Number, SonicWall Firewall Support Number, SonicWall Firewall Support Provider India . Available in one-, two- and three-year agreements, SonicWall Support services include: Email/web/telephone support. Provides Customer with bug fixes, updates and any maintenance releases that occur during the coverage term. Subtotal (items) continue with no support . SNWLID-2021-0036. But only quasi useful, outgoing mails not shown as delivered or to which ip delivered. High. They can help manage timelines and schedule resource allocations from the SonicWall support side to assist in key projects like migrations, upgrades, deployments, etc. If you receive any software or firmware updates or upgrades, you must be under an active support contract for the Product identified by SonicWall as being eligible for the update/upgrade in order to install and use the software or firmware update/upgrade - and you may use the software or firmware update only on those Products for which you purchased support (e.g., if you have only one unit under an active support contract, you may not may not install software/firmware provided under such support contract on units that are not covered under support). NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SonicWall, ITS SUPPLIERS, DISTRIBUTORS OR RESELLERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST OR CORRUPTED DATA, LOST PROFITS OR SAVINGS, LOSS OF BUSINESS OR OTHER ECONOMIC LOSS OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE PRODUCTS OR THE SERVICES, WHETHER OR NOT BASED ON TORT, CONTRACT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT SonicWall HAS BEEN ADVISED OR KNEW OF THE POSSIBILITY OF SUCH DAMAGES. Not only that, Comprehensive GMS provides support and software updates for the GMS application itself. You will need the following information in order to create a support case: SonicWall Hardware Product(s) that are covered under an active support contract are eligible for Advance Exchange. When a support case is called in for a Hardware issue and the SonicWall representative determines a replacement part is necessary, an advance shipment of the applicable replacement part will be sent to the Customer in exchange for the defective part, before the defective part is returned (Advance Exchange). Customer shall be responsible for returning defective parts in accordance with the RMA Policy described in Section 4 below. Questions about our Privacy Policy? Whether you're in sales, marketing, engineering, product management, technical support or finance, you'll have real opportunities to help protect more than 500,000 organizations across the globe. Questions about our Privacy Policy? Users who have been added as Customer to a User Group with permissions, to whom the SonicWall products are shared, NOTE: Users added as Customer to a User Group with permissions, will need to select the option Enter serial number in below text box and enter the serial number manually, to submit a Support Case from their MSW account. SonicWall reserves the right to invoice Customer for returned parts that show evidence of having been subjected to misuse and Customer agrees to pay such invoices. How Do I Get SonicWall Support? Learn about common licensing and registration questions. Network functionality is noticeably impaired, but most business operations continue. SonicWall Email Protection Subscription and Dynamic Support 8X5 5000 Users 1 Server (3 Years) - Lowest prices on PriceRunner Compare prices from 2 stores! Community For most geographic locations, the replacement unit shipment will be sent next-business day airfreight depending upon when the order is processed. SonicWall reserves the right to change the terms of these Services General Terms and Conditions and the Support Services Offerings from time to time by posting a new/different Services General Terms and Conditions and Support Services Offerings on its web site (sonicwall.com); provided that the terms and conditions of the Services General Terms and Conditions and Support Services Offerings in effect as of the date of Support Services sales order booking by SonicWall shall apply to that specific sales order. The Forum By clicking Send you confirm you have read and agree with our Privacy Policy. SonicWall Email Security blocks spam effectively, easily and economically. Simply use your WiFi adapter for accessing the internet while configuring your new Sonicwall router. Next business-day shipping is not available for all locations - please check with us or SonicWall for determining whether next-business day shipping is available for your location. Howcreate a new technical or customer service support case on MySonicWall.com. SandroAlves Dec 03, 2022 01:01 Sat. Get in Touch: 0800 085 6661. No work around is available. Sales: [email protected] Support: [email protected] Working Hours. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best . Users who have been added as Employee to whom the SonicWall products are shared 3. Shipment of replacement parts for Advance Replacement are routinely filled on the day that they are received if the RMA is processed before 12:00 PM Pacific Time (3:00 PM GMT in Europe). SonicWall products include award-winning next generation network firewalls and wireless security access points. Give them the serial number of the SonicWall device and details of the AV activation keys involved plus the number of users and the date it should expire and they will adjust the settings. SonicWall Support is available in a variety of ways (and for a variety of products ). SonicWall products include award-winning next generation network firewalls and wireless security access points. North America EMEA APJ 1033 McCarthy Blvd, Milpitas, CA 95035 United States +1-888-557-6642 1225 Washington Street, Suite 223, Tempe, AZ 85281 United States SonicWall Sales Ph: +1-888-557-6642 Sales@sonicwall.com Major releases are signified by the integer preceding the first delimiter in the software/firmware version string, while the point release is indicated by the integer immediately following the first delimiter in the software/firmware version string (e.g. Customer Service Requests For assistance with purchasing, registration, or licensing, please submit an online request below. SonicWall shall neither be liable nor responsible for any data Customer leaves on the returned parts. Under Case Details, fill up the requested information and click SUBMIT. Products for which support is requested must be registered with SonicWall and covered by an active SonicWall support contract. Support Services Offerings further do not include the following: If a Customer needs installation or configuration assistance, please contact us. Sales Email : sales@itmonteur.net | Support Email : support@itmonteur.net Register & Request Quote | Submit Support Ticket. 02039580664 SonicWall Email Security. 03-SSC-0710 SONICWAVE 621 WIRELESS ACCESS POINT WITH SECURE WIRELESS NETWORK MANAGEMENT AND SUPPORT 1YR (NO POE) SonicWall Firewalls. As standard policy, SonicWalls support obligation extends only to the two most recent point releases of the then shipping software/firmware version, and the two most recent point releases of the major release immediately preceding such software/firmware version, inclusive of all drivers and firmware associated with these major/point release combinations. Email privacy@netthreat.co.uk. Call a Specialist Today! Copyright 2000-2022. Be the first to review this product . These responsibilities include writing Special Pricing Requests ("SPRs"), writing sales cases, providing reporting needs, acting as a dedicated resource for all policy and program realted elements within the sales organziation and . Replacement parts will be provided consistent with Section 3, ADVANCE EXCHANGE AND PARTS RETURN in the Support Services General Terms and Conditions, (Advance Exchange). Contact information for Networks . We are proud to have SonicWall Technical Masters and highly trained SonicWall sales staff in our team, this means we can ensure our customers always receive the best security solution for them. SonicWALL Enterprise Tech Support Advisor: RESPONSIBILITIES Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment. When a service request is created by the SonicWall Technical Assistance Center (TAC), a priority is assigned to the service request based on the problem type. Who Can Submit Support Case Online: 1. Visit the Knowledge Base for our SonicWall technical guides, written by one of our SonicWall Technical Masters, Preston Keel. For 19 years NetThreat Ltd have been one of the leading IT security resellers in the UK, with a base of customers spanning all sectors including resellers, education and a broad range of SMEs. TZ Series. Free Shipping! Multi-Award winning SonicWall Platinum Partner, Multi-Award winning WatchGuard Gold Partner, uSecure Partner StorageCraftPartner, Fortinet Partner Check Point Partner. SonicWall Network Anti-Virus - SONICWALL GMS 250 NODE SOFTWARE UPGRADE . TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SonicWall'S MAXIMUM LIABILITY TO CUSTOMER ARISING FROM OR RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNTS RECEIVED BY SonicWall FOR THE PRODUCTS AND THE SERVICES PURCHASED BY CUSTOMER, PROVIDED THAT WHERE ANY CLAIM AGAINST SonicWall RELATES TO PARTICULAR PRODUCTS AND/OR SERVICES, SonicWall'S MAXIMUM LIABILITY SHALL BE LIMITED TO THE AGGREGATE AMOUNT RECEIVED BY SonicWall IN RESPECT OF THE PRODUCTS AND/OR SERVICES PURCHASED BY CUSTOMER AFFECTED BY THE MATTER GIVING RISE TO THE CLAIM. SonicWalls state-of-the-art Knowledge Base system is a simple-to-use system that gets you answers to installation, configuration and troubleshooting questions. SonicWall SUPPORT SERVICES GENERAL TERMS AND CONDITIONS: THE FOLLOWING ARE THE TERMS AND CONDITIONS UNDER WHICH SonicWall, INC. (SonicWall) PROVIDES SUPPORT SERVICES TO YOU (THE CUSTOMER WHO PURCHASED/RECEIVES THE SUPPORT SERVICES) FOR SonicWall PRODUCTS. ***Make sure your laptop is connected to the X0 interface. Customers with Products that have an expired support contract who purchase SonicWall Support Services Reinstatement and a new one-, two- or three-year support contract receive a full 12/24/36 months of support from the date of Support Services Reinstatement. Priorities and corresponding response targets are defined as follows: SonicWall's Support Services Offerings do not create, nor do SonicWalls prices include, any obligation, express or implied, to provide maintenance or support involving the repair or diagnosis of damage, malfunctions or product failures caused by: (a) any third party; (b) accident, misuse or abuse; (c) alteration of SonicWall Product(s) (including modification of SonicWall Software or Hardware) by anyone other than SonicWall or a SonicWall-authorised service provider; (d) Third Party Components sold by SonicWall or SonicGuard.co.uk that are not explicitly covered by a SonicWall Product warranty and/or SonicWall Support Services, as specified in the applicable documentation; (e) products not sold by SonicWall that are attached to or used with SonicWalls Products, even if said non-SonicWall or non-authorised products were sold by one of SonicWalls authorised resellers; (f) the Customers failure to provide a proper environment for the SonicWall Product(s) (within the range of tolerances listed in the applicable SonicWall site planning and installation guides); (g) damage during transit (other than shipment from SonicWall to Customer); (h) power surge or failure; (i) acts of God such as fire, storm, flood, or earthquake, government acts, labor strikes, acts of terrorism and riots or acts outside of SonicWalls control; or (j) any other condition not arising under normal operating conditions. TZ 270 Firewalls; TZ 270 Services; TZ 370 Firewalls; TZ 370 Services; TZ 470 Firewalls; . Premium Phone & Email Support; Billed annually per device; Only /month add support. Provides Customer with delivery of critical replacement parts for defective parts under warranty. Around-the-clock Support - 24x7x365 telephone, email and Web-based technical support Software/Firmware Updates - for all software and firmware updates and upgrades Hardware Replacement - Advance Exchange for replacement of defective hardware Support Tools - for access to SonicWall's electronic support tools 2. Chat support is available 6:00am - 6:00pm Pacific Time Monday through Friday for firewall customers in N. America. Is this a company policy now to weed out everything except the . You must have JavaScript enabled in your browser to utilize the functionality of this website. SonicWall Help Center SonicWall Training Reset SonicWall AD Password Sign-in To Submit A Ticket Recent FAQs Certification Exams Certification Exam Proctoring Article created 3 years ago 0 AD Password Reset Password Policy for SonicWall Users Article created 4 years ago 0 AD Password Reset Reset your SonicWall password Article created 5 years ago 0 Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. Question. Documentation Visit our Professional Services page to learn more, or call 866-645-2140 to get started. From the drop-down menu select the product in question or type in the serial number and select NEXT. Such replacement parts shall function in an equivalent manner to, or better than, the original parts which they are intended replace. NetThreat Solutions are designed to give you a cost-effective way of maintaining your security. SonicWall, SonicWall Support, SonicWall Firewall Support Information Security - InfoSec - Cyber Security - Firewall Providers Company in India What is Firewall? Sales Support Get answers from our Dell sales support experts. You can unsubscribe at any time from the Preference Center. . We close for Christmas on Friday 23rd December and re-open in the New Year on Tuesday 3rd January. Customers without an active support license should contact their SonicWall SecureFirst partner to renew the license and upgrade to the latest SonicWall Email . SonicWall provide a solution to any threats you, your business, or your customers business, may come across - ensuring everyone is safe online. SonicWall Shop is delivered by Breathe Technology Ltd, a market leading IT Services provider. As a SonicWall Gold Partner, we offer the lowest prices in the market on all SonicWall products, and we have one of the most experienced Sonicwall technical teams in the UK.Our sales team are also fully trained so we offer you expert advise and support, before, during and after installation. Subtotal (items) continue with no support . Customers production network is down, causing critical impact to business operations if service is not restored quickly. x. You've just added this product to the cart: Go To Cart. But the thing is, they . From the drop-downmenu select the product in question or type in the serial number and select, Confirmation number (case number) will be provided. Order Support Track order status and history, request a return or cancel order. Its a good idea to review this information prior to requesting support as you may find your issue easily resolved. You must have JavaScript enabled in your browser to utilize the functionality of this website. CVE-2021-20021. In the event that SonicWall deems it necessary to perform field retrofits, upgrades or recalls due to critical functionality, reliability or product safety issues, Customer will make commercially reasonable efforts to comply with such requests in a timely manner, and make available for service or return all affected SonicWall Product(s). I'd Like to stay updated about Netthreat*, All orders placed before 4.00pm with delivery to mainland UK are delivered next working day for free*. SonicAdmin80 Cybersecurity Overlord . Customer is responsible for permanently deleting any and all of its data on the returned parts prior to the parts being shipped back to SonicWall. For more information on what data is contained in the cookies, please see ourPrivacy Policy page. SonicWall Mobile Connect provides users full network-level access to corporate and academic resources over encrypted SSL VPN connections. SonicWall will pay the return shipping if the return is made in accordance with SonicWalls return shipping instructions. . A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 07/12/2022 2,974 People found this article helpful 187,276 Views. Find out more on a secure solution for your industry here. No work around is available. This website requires cookies to provide all of its features. SonicWall requires continuous coverage for support agreements. SonicWall Live Demo SonicWall Security Center The SonicWall Support Services Offerings, and these Services General Terms and Conditions, are part of the SonicWall End User Product Agreements ("Product Agreements") covering the Product(s) purchased by Customer, and unless otherwise expressly specified in writing by SonicWall, these terms and conditions are incorporated by reference within such Agreement. Click. Over the course of time, e-mail threats have become increasingly destructive and more complex to detect. Multi-Award winning SonicWall Platinum Partner, Multi-Award winning WatchGuard Gold Partner, uSecure Partner StorageCraftPartner, Fortinet Partner Check Point Partner. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. we now have little requirement for an on-prem physical Domain Controller and instead are looking at moving into AADDS for domain services. SonicWall Global VPN Client DLL Search Order . Enter the URL you wish to view the rating for: For friendly and helpful advice concerning SonicWall and other IT Management & IT Security solutions from Networks Unlimited, to request a quote or evaluation . (FOR SUPPORT SERVICES OR A PRODUCT SUBJECT TO RECURRING FEES, THE LIABILITY SHALL NOT EXCEED THE AMOUNT RECEIVED BY SonicWall FOR SUCH SUPPORT SERVICE OR PRODUCT PURCHASED BY CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM). By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. SonicWall Content Filtering Service enforces protection and productivity policies for businesses and schools by employing an innovative rating architecture utilizing a dynamic database to block objectionable Web content. TIP: Before you submit a case online, please search our online knowledge base for a possible solution to your issue or for the requirements and necessary information you will need to submit to create a case. SonicWalls cyber security solutions are provided for many industries, including education and hospitality. Users who have registered the SonicWall product directly to their MSW account 2. SandroAlves Dec 09, 2022 17:05 Fri. Windows Update broke NetExtender VPN Connection. 2022-03-11. We use the HES and were not able to sent email to sonicwall.com. Use your MySonicWall.com account to log onto the Forum and post questions-and answers-to other SonicWall users, customers and employees. SonicWall collected 19 industry awards for its strategy, portfolio and leadership since becoming an independent company in November 2016 and Conner was announced CEO. 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