(Each feature menu has a corresponding tab on the top of the phone screen. The target is the number to which you want to transfer the call. (Ctrl + D is the keyboard shortcut.) Hang up immediately to allow the higher priority call to ring through. Click Answer or a yellow flashing line button. endstream endobj 1157 0 obj<> endobj 1158 0 obj[1159 0 R] endobj 1159 0 obj<>>> endobj 1160 0 obj<> endobj 1161 0 obj<> endobj 1162 0 obj<> endobj 1163 0 obj<> endobj 1164 0 obj<> endobj 1165 0 obj<> endobj 1166 0 obj<> endobj 1167 0 obj<> endobj 1168 0 obj<> endobj 1169 0 obj<> endobj 1170 0 obj<> endobj 1171 0 obj<> endobj 1172 0 obj<> endobj 1173 0 obj<> endobj 1174 0 obj<> endobj 1175 0 obj<> endobj 1176 0 obj<> endobj 1177 0 obj<> endobj 1178 0 obj<> endobj 1179 0 obj<> endobj 1180 0 obj<> endobj 1181 0 obj<> endobj 1182 0 obj<> endobj 1183 0 obj<> endobj 1184 0 obj<> endobj 1185 0 obj<> endobj 1186 0 obj<> endobj 1187 0 obj<> endobj 1188 0 obj<> endobj 1189 0 obj<> endobj 1190 0 obj<> endobj 1191 0 obj<> endobj 1192 0 obj<> endobj 1193 0 obj<> endobj 1194 0 obj<> endobj 1195 0 obj<> endobj 1196 0 obj<> endobj 1197 0 obj<> endobj 1198 0 obj<> endobj 1199 0 obj<> endobj 1200 0 obj<> endobj 1201 0 obj<> endobj 1202 0 obj<> endobj 1203 0 obj<> endobj 1204 0 obj<> endobj 1205 0 obj<> endobj 1206 0 obj<> endobj 1207 0 obj<> endobj 1208 0 obj<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> endobj 1209 0 obj<> endobj 1210 0 obj<> endobj 1211 0 obj<> endobj 1212 0 obj[/Indexed/DeviceRGB 87 1225 0 R] endobj 1213 0 obj<> endobj 1214 0 obj<> endobj 1215 0 obj<> endobj 1216 0 obj<> endobj 1217 0 obj<>stream Ideally, you tune each device only once and retune only if you encounter voice quality issues. Transfer redirects a connected call. Click the Cisco IP Communicator Wizard and follow the instructions: At the "Audio Tuning Wizard" click Next. Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. 0000070960 00000 n How can I use AutoAnswer in speakerphone mode? EM is a special, non-default feature that your system administrator can assign to phones and phone users. If you still sound too quiet, enable the Microphone Boost feature for the audio device from the Audio Tuning wizard. The recipient pressed the intercom line to activate two-way audio with the caller.See Placing or Receiving Intercom Calls, page3-34. How do I use my IP Communicator as a speakerphone? Your audio device must be available for tuning. Click iDivert. Update -- a few weeks ago my IP Communicator started working again. When DND is active, "Do Not Disturb is active" is displayed on the phone, the DND icon lights, and the ring tone is turned off. Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide . If you are using a laptop with no headset or USB handset, all three modes are mapped to the sound card, which causes all three modes to act like speakerphones. Step6 Click Launch the Program and click Finish to launch CiscoIPCommunicator. If you want to stay on the line with the callers, use Join instead. For a complete list of navigation shortcuts, see Using Keyboard Shortcuts. See Using Personal Directory, page6-7.). (The keyboard shortcut for accessing Preferences is Alt + S.). For example, calls that you have interacted with are grouped near the top, selected calls are grouped next, and calls that you have not yet answered are grouped last. By default, Redial uses your primary line. When you launch CiscoIPCommunicator for the first time: The security message Microsoft cannot verify the publisher of this driver software might appear if you are launching CiscoIPCommunicator on a computer running Microsoft Vista. 1. Use Call Park. A stutter tone from your headset or speaker when you place a call. Start a conversation Cisco Community Technology and Support Collaboration IP Telephony and Phones Cisco IP Communicator user login Options 3604 Views 0 Helpful 3 Replies Send an incoming call directly to your voice messaging system. Note If CiscoIP Communicator is using the SIP call-control protocol, it does not support video with Cisco Unified Video Advantage. 0000070529 00000 n 0000067097 00000 n (You may need to press the more softkey.). Or, if you are working from home, coworkers can reach you by dialing your work number. Close any unnecessary applications. Note The protocol that your phone uses can determine which features you have. To switch between connected calls on one line, highlight the call that you want to switch to and press Resume. Accomplish network configuration or registration steps required by your system administrator. How do I use Barge to create a conference? Click an available line button and OPickUp. Some sound devices have multiple microphone inputs (for example, internal and external) that can pick up sound from the speaker device and introduce feedback. Verify that your sound cards and audio drivers are correctly installed. Get an updated list of conference participants. Cancel Call Forward All on your primary line, Verify that Call Forward All is enabled on your primary line. From the drop-down menu, choose User Options > Device. 0000005343 00000 n See Customizing Rings and Message Indicators, page4-3. The conference does not automatically end when the conference initiator disconnects. Your phone plays a tone and displays the MCID successful message. Click the Speaker button or the keyboard shortcut Ctrl + P. If you were using a USB handset before switching, hang it up. To use Cisco IP Communicator 8.6.1, you need the IP Communicator Software version 8.6.1 module, which is also available from Cisco Systems. Click the Speaker button. On the client machine apply this setting using regedit (you should restart the computer afterwards): HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp\ fDisableAudioCapture = 0 Run both Audio Tuning Wizard and CIPC itself in Windows XP SP3 compatibility mode. How do I transfer a call to a voice messaging system? 0000000016 00000 n Use your phone to answer a call that is ringing on another phone. User Interface Tour Answering Calls In this case, try your call again. See Using a Headset, page5-2. Before you can test CiscoIPCommunicator, make sure that you can see your extension number on the display screen and can hear a dial tone after going off-hook. Welcome to the new Cisco Community. Make sure that your sound card is not feeding back audio from the speaker to the microphone. If you receive a new call when CiscoIP Communicator is hidden or minimized, the Incoming Call Notification window appears, if enabled. Highlighted calls appear on a lighter and brighter background. If you use an analog headset, assign the computer sound card to headset mode. Your desktop and remote destinations receive calls simultaneously. Voice quality is degraded when you use IP Communicator while Windows is starting up. Step1 Double-click the executable (CiscoIPcommunicatorSetup.exe) to open it, or click the installation link provided by your system administrator. (Ctrl + H is the keyboard shortcut.) If the problem persists, launch the Audio Tuning wizard, and increase the microphone volume for the current audio device. If the item leads to a menu, that menu is opened. Answer any call that is ringing, whether it is on another extension in your group or in an associated group. For example, if you are on a business trip, you can use your IP Communicator to receive calls and check voice messages while you are online. 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Click the mute icon on the pop-up box. After CiscoIPCommunicator displays a confirmation message, you can end the call. Use it to change touchscreen and ring settings. You can use call forwarding features to redirect incoming calls from your phone to another number. In this case, an incoming call to extension 23456 rings your CiscoIPCommunicator and your desktop phone, and you can use either phone to answer the call. Customizing Rings and Message Indicators, page4-3, Adjusting the Volume for a Call, page4-2, Using Headsets and Other Audio Devices with CiscoIPCommunicator, page5-1, Handling Calls with CiscoIPCommunicator, page3-1, Troubleshooting CiscoIPCommunicator, page8-1, Customizing Cisco IP Communicator with Cisco Unified CM User Options, page7-1, Each line can support multiple calls. If you have an analog headset plugged in to the computer, you cannot hear audio through the computer speakers in speakerphone mode. Your phone screen displays, "Logged out of Hunt Group.". See the Check Audio Settings window on a subsequent launch after installing, Revertto re-instate previous settings for this audio device, Skipto maintain modified settings (for example, to keep the sound card muted). A Busy Lamp Field indicating that the line is busy. Step4 Select the default destination folder for the application or browse to select a different one. The table provides more information about the Audio Tuning Wizard and other audio setting options. Ask the speaker to move to a quieter location. How do I use a handset with IP Communicator? Right-click the system tray icon, and choose Exit. Tuning a device is a different task from changing the volume setting for a call. Dial from a Personal Address Book (PAB) entry. If you clicked the Launch the Program check box as a final installation step, CiscoIPCommunicator automatically launches. This puts the active call on hold and allows you to answer the incoming call. After you are enabled, your CiscoIPCommunicator displays the icon in the lower right corner of the of the phone screen. Choose > Personal Directory to sign in. 1. How do I switch to the speakerphone during a call? During a connected call, click Transfer, and enter the target number. 1. Follow the prompts to complete the download. Your system administrator must configure EM for you. Follow this checklist to set up CiscoIPCommunicator on your desktop so that you can start making calls. A window opens on your phone screen prompting you to select the call(s) that you want to join. The docking station can interfere with the ability of CiscoIPCommunicator to locate the computer network adapter. If you want to speak to the transfer recipient first, wait for the them to answer. (Click Transfer again to complete the action. In some cases, you must highlight the call and press cBarge to complete the action. Opens or closes the Settings menu. You hear it only when using the line with the waiting message. Your system administrator determines which call forwarding features are available to you: You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. For example, if you muted your computer sound card or changed the volume controls on a USB headset or USB handset. Allows you to enter numbers and letters, and choose menu items. (This indicator can vary.). If your organization receives a large number of incoming calls, you might be a member of a hunt group. From any phone, dial your assigned Mobile Voice Access number. In either case, your system administrator will tell you which adapter to choose or which device name to enter: Select the network adapter specified by your system administrator in CiscoIPCommunicator (right-click > Preferences > Network tab). This device could be a sound card, for example. Before you can use the PAB service, you must subscribe to it. Choose whether to turn Mobile Connect off for all configured phones or just one: One phoneEnter 1 and enter the number you want to remove as a remote destination, followed by #. During a call, click Park (you might need to click the more softkey first). 0000007386 00000 n To place a call using a headset, press Headset and enter a number. Before you use the Audio Tuning wizard to tune an audio device that has its own volume adjuster, such as a headset with inline volume controls, increase the device volume level to the highest setting. 0000006163 00000 n 0000006737 00000 n Answer with the Incoming Call Notification. Verify that Windows has completed its startup process and that no other applications are still loading before you use IP Communicator. Press the line button for the shared line. The intercom call becomes a two-way connection so that you can talk with the caller. In the Audio Tuning wizard, adjust the wave volume slider to a comfortable level for phone calls after adjusting the master volume. Removing and Re-Installing Audio Devices, page5-6, Adjusting the Volume for a Call, page4-2, Getting Started with Cisco IP Communicator, Learning About the Cisco IP Communicator Features and Interface, Handling Calls with Cisco IP Communicator, Customizing Settings on Cisco IP Communicator, Using Headsets and Other Audio Devices with Cisco IP Communicator, Using Voice Messaging, Call Logs, and Directories on Cisco IP Communicator, Customizing Cisco IP Communicator with Cisco User Options, http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. You can maintain the default configuration or customize it. End the intercom call by pressing the EndCall softkey with the intercom call in focus. Click Install This Driver Software Anyway to continue. Meet-MeAllows you to create or join a conference by calling a conference number. Your system administrator should tell you if your deployment supports video. Depending on configuration, programmable buttons provide access to: Phone lines and intercom lines (line buttons), Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature), Web-based services (for example, a Personal Address Book button), Call features (for example, a Privacy, Hold, or Transfer button), Green, steadyActive call or two-way intercom call. You have put this call on hold. Place a few test phone calls, and ask other parties how your voice sounds. Use your mouse to click buttons and menu items; use your computer keyboard to enter letters, numbers, and keyboard shortcuts. A Busy Lamp Field indicating that the line is idle. Click the Help button on CiscoIP Communicator and wait a few seconds for the menu to display. Learn more about how Cisco is using Inclusive Language. Published. communicator that expertly managed operations for a 6-person secretary of defense (secdef)/deputy secdef (depsecdef) communications team; communicated professionally, clearly and effectively with. Because this setting affects all applications that play sound, test the setting against other applications (such as Microsoft Windows Media Player and RealPlayer) to ensure that volume levels are appropriate. 1. Switch from a connected call to answer a ringing call. Certificated in PMP, P3O, and ITILv4 I'm willing to. The Audio Tuning wizard guides you through the process of selecting and tuning installed audio devices. The documentation set for this product strives to use bias-free language. See Using the Menu. The correct network adapter must be selected for CiscoIPCommunicator to function properly. 1. Make sure that your speaker and microphone plugs are inserted into the correct audio jacks on your computer. Enter the device name provided by your system administrator in CiscoIPCommunicator (right-click > Preferences > Network tab > Use this Device Name). Choose Missed Calls, Received Calls, or Placed Calls. The intercom line is not in use. Advanced call-handling tasks involve special (non-standard) features that your system administrator can configure for you to use on CiscoIPCommunicator (depending on your call-handling needs and work environment). Indicates an incoming call and new voice message. JoinAllows you to create a standard (ad hoc) conference by combining existing calls. Analog audio devices do not require software. 1. See Controlling Line Settings, page7-10. If you also enabled Call Forward All, Call Forward All takes precedence on incoming calls. How do I dial from a corporate directory? Enter the intercom target number or press a speed-dial number for your target. The other party is placed on hold. @? 1. Click Redial. 0000007791 00000 n (The Headset button should be lit.). Choose Options > Properties > Playback, and make sure that all the check boxes in the lower part of the window are selected, and then click OK. To call a number that is displayed with Auto Dial, press the number, or scroll to it and go off-hook. Answer a call that is ringing on another extension within your group. ConferenceAllows you to create a standard (ad hoc) conference by calling each participant. Your CiscoIP Communicator provides a comprehensive online help system. You can park a call when you want to store the call so that you or someone else can retrieve it from another phone (for example, at the desk of a co-worker or in a conference room) on the call-processing system. Some settings are accessed online from your User Options web pages. 0000069100 00000 n 4. Allows you to view the menu, hide Cisco IP Communicator, toggle between skins, or exit the application. Press CFwdALL or Forward All and enter a target phone number. You must return to the application interface to see call details for the muted call and to disable mute on all future incoming calls. You can hold and resume calls. Doing so answers the new call and automatically places the first call on hold. 0000004267 00000 n (j0ft&yW_7JvicT2j't %my>i8i?IAmWi /P@qe9@? Then choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second. The call now rings on your line. DND Incoming Call AlertSet the alert to beep only, flash only, or disable all visible and audible alert notifications. Toggles the Mute feature on or off. Click a speed-dial button before or after going off-hook. Activates the Help menu. 0000006081 00000 n When you hear the intercom-alert tone, handle the call in one of these ways: Press an orange active intercom line to talk to the caller. UC Applications cipc cucm ip communicator rdp In this case, participants must call back. Click Save to preserve the new volume as the default level for the currently active audio mode. The Audio Tuning Wizard guides you through the process of selecting and tuning installed audio devices. Scroll to highlight the second call and press Select. Line icons can vary. 0000007952 00000 n Ensure that the following conditions have been met: You have not enabled Mute from controls on the headset wire or on the USB handset. Local settings controlled by the phone are not maintained in your EM profile. If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. Hang up. First make sure that an analog headset is not plugged in to the audio jacks on your computer. The connected call is encrypted. Import from LDAP or Add New Users to associate devices including IP Phones, Cisco Jabber (CSF), and Cisco IP Communicator (CIPC). The call now rings on your line. You access the menu from the menu icon in the window control button bar, by right-clicking anywhere on the interface, or by pressing Shift + F10. If you use a shared line, you can use Barge to join an established conversation. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. Quick study, diligent worker, team player, and communicator. See Using Personal Directory, page6-7. You can configure some features, but your system administrator controls most of them. 0000069591 00000 n Obtain a Meet-Me phone number from your system administrator. Your system administrator might ask you to enable logging to capt ure detailed information for troubleshooting purposes. See Handling Calls with CiscoIPCommunicator, page3-1. If the Headset button is unlit, click it before or after dialing, re-dialing, or speed-dialing a number. Auto-dials your voice message service (varies by service). Opens or closes the Services menu. If you do not have an external speakerphone device, select the computer sound card for speakerphone mode. Chapter 3 Handling Calls with Cisco IP Communicator How to Handle Basic Calls 3-8 User Guide for Cisco IP Communicator Release 7.0 OL-10863-01 Placing a Video Call When you use Cisco IP Communicator with Cisco Unified Video Advantage, you can make video calls to other users. 1. trailer Otherwise, press. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. This feature may also temporarily affect applications that are currently running on the workstation. Allows you to scroll through menus and highlight items. You can create a conference in various ways, depending on your needs and the features that are available on your phone. Indicates call activity. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. If Call Forward Busy is set on your line, CiscoIPCommunicator forwards calls to the Call Forward Busy number. Want to change your audio mode selections without retuning audio devices. Contact your support desk or system administrator for information about feature operation or availability. If you are using a headset, make sure that IP Communicator is operating in headset mode and not in speakerphone mode. Dial the Meet-Me conference number (provided by the conference initiator). Opens or closes the Directories menu, allowing you to dial from call logs and a corporate directory. Join is available on SCCP phones only. The call forward target number in the status line. Call PickUp allows you to redirect a call that is ringing on the phone of a co-worker to your CiscoIPCommunicator so that you can answer it. Repeat the steps listed for Create a Conference. Repeat this step for each call that you want to add. 0000006981 00000 n If you want headset mode to remain active, keep the button lit by clicking EndCall or press the Esc key on your keyboard. Dial your enterprise access code for transferring calls to initiate a new call. If you are dialing on-hook (predial), the call is not in progress until you go off-hook. Or you can continue talking on the active call while preparing to dial from a call log or directory. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. However, if you are using CiscoIPCommunicator over a remote connection, you might choose to postpone running LocaleDownloader until you are connected locally. Here are some details about using softkeys to access features: 2022 Cisco and/or its affiliates. A call is ringing on one of your lines. Your system administrator will provide you with the number to dial in CiscoIPCommunicator to register with TAPS. Click the Help button, then quickly click the menu item on the phone screen. The Check Audio Settings window appears on subsequent launches if you modified (or muted) the volume for a device since you last tuned it. However, you can open a secondary line and then click Redial. You are actively dialing a number, or an outgoing call is ringing. ("8}1,H{l] S3t;.KF{@1 hU3v %*/6ey 2PGw#8hm87AiXv8YwOMDdQr.-;>K? 0000007224 00000 n While viewing the conference list, highlight the participant's name and press Remove. See Table2-1 for a list of features and softkeys. Note If you use a laptop computer, be sure that you are not connected to a docking station when launching CiscoIPCommunicator for the first time after installation.If Cisco Unified Personal Communicator is running, exit it before launching CiscoIPCommunicator. If you are installing CiscoIPCommunicator on a computer running Microsoft Vista, the security message Microsoft cannot verify the publisher of this driver software might appear. You can create a conference by using cBarge to add yourself to a call on a shared line. An incoming call to the extension rings both your phone and the phone of your assistant. During a call, click Park (you might need to click the more softkey first). Your phone alerts you when the line is free. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar. 0000070850 00000 n What are the features of Cisco IP Communicator? If you want CiscoIP Communicator to remain visible on your desktop even if you have other applications active, choose Always On Top from the menu. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Each activates a softkey. A hunt group includes a series of directory numbers that share the incoming call load. 0000013672 00000 n Check the volume setting of IP Communicator (both the Volume button and the Audio Tuning wizard). You can enable this optional feature by clicking the "Enable answer hotkey" checkbox in the User Preferences screen. See Accessing Voice Messages, page6-1. See Switching Between Calls and Using Hold and Resume. During a connected call, click Transfer, and enter the target number. Switch between connected calls on different lines. 0000067987 00000 n To adjust the volume level for the ringer, click the Volume button while Cisco IP Communicator is on-hook (no calls or dial tone are active). With one of the selected calls highlighted, click DirTrfr. (First, your system administrator must configure AutoAnswer for you.) To switch between connected calls on different lines, press the green blinking line button for the line that you are switching to. See Using a Headset, page5-2. Contact your support desk or system administrator for more information. Initiate a conference call on a call that has been picked up on a smartphone. Dial from a corporate directory on the phone. A window opens on your phone screen prompting you to select the call(s) that you want to join. Alternately, use your computer keyboard. You must be running CiscoUnified Video Advantage Release 2.1.1 and CiscoIP Communicator Release 2.0 (or later) on the same PC to use this feature.2. The operation of your CiscoIP Communicator and the features available to you might vary. Cisco Systems. Click the Speaker button, Answer, or a flashing line button. When you predial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. Remove a call from hold on a different line. When the extension becomes available, your phone provides an audio and visual alert. Remove a call from hold on the current line. Briefly displaying a "Hold Reversion" message in the status bar at the bottom of the phone screen. See Adjusting the Volume for a Call, page4-2. Press a line button or use the cBarge softkey. Click New Call or the Speaker button, and enter a phone number. You cannot place an intercom call on hold. If you are experiencing sound distortion, close some applications when you run IP Communicator or increase the RAM in your PC. CiscoIP Communicator comes with two desktop appearances called skins: Table2-2 identifies buttons and other components shared by both skins. Look for the Authenticated Call or Encrypted Call icon after "Conference" on the phone screen. Delete within an entry or move your cursor. performed configuration of LAN\WAN technologies such as Ethernet, Fast Ethernet, and Gigabit Ethernet Using Your Computer as a Speakerphone, page5-4, Using Headsets and Other Audio Devices with CiscoIPCommunicator, page5-1, Switch an in-progress call on your Cisco IP Communicator softphone to a cellular phone. Enter the call group pickup code number provided by your system administrator. To open a line, click a line button. By default, your CiscoIP Communicator supports four connected calls per line, but your system administrator can adjust this number according to your needs. Hang up the current call, and click Answer. 1156 0 obj <> endobj Click the Navigation button to display phone numbers from your Placed Calls log. See Using Call Logs, page6-3. The incoming call automatically transfers to your voice message greeting. Step 3 Read the license agreement carefully, and click I Accept and Next. Participants are listed in the order in which they join the conference with the most recent additions at the top.The initiator of the conference is always listed at the bottom, with an asterisk(*) next to his or her name. Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). Dial a number, and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. Check the IP address, default gateway and subnet mask are all correct. You can dial on-hook, without a dial tone (pre-dial). 0000070282 00000 n 0000067236 00000 n To dial from a corporate directory on your personal computer using Cisco WebDialer: How do I dial from a Personal Address Book (PAB)? Click iDivert. To access the IP Communicator Software 8 plug-in, enter the Cisco IP Communicator 8.6.1 serial key in your server's ID Code field. Dial your assigned Mobile Voice access number. In. Cisco IP Communicator user login - Cisco Community There is currently an issue with Webex login, we are working to resolve. (Note that if you click Exit from the top level of a menu, the menu closes. Many CiscoIPCommunicator features require that you select the calls you want to use with a particular feature. These audio devices are internal to your computer and work with your computer sound card. 3. See Using Headsets and Other Audio Devices with CiscoIPCommunicator, page5-1. With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number. You can access many features either by using a softkey or by pressing a line button. 0000002456 00000 n Learn more about how Cisco is using Inclusive Language. Make sure that the appropriate call is highlighted. No call activity on this line. You can switch between connected calls on one or more lines. Allows you to view the menu, hide CiscoIP Communicator, toggle between skins, or quit the application. To launch manually, choose Start> Programs> CiscoIPCommunicator, or double-click the CiscoIPCommunicator desktop shortcut. Note the call park number displayed on the phone screen and hang up. The operation of your CiscoIP Communicator and the features available to you depend on the call processing agent used by your company and on how the support team for your company has configured your phone system. 2. Selected calls are indicated with a check mark and are grouped together in the call list. Mute applies to the current ringing call. Only one call can be active at any time; other calls are automatically placed on hold. Launches Cisco Unified Video Advantage. From an active call, press Join. Internal audio devices are always available for you to select and use. 2. Select the call you are switching to and click Resume. 1156 108 Installing CiscoIPCommunicator on Your Computer. Dial the second person's telephone number. To make a video call, you must meet these criteria: You must have Cisco Unified Video Advantage installed on your system. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. To reduce sound distortions based on low available RAM conditions, make sure that other applications- including the operating system-leave enough available memory for IP Communicator. Just like that. X ] If you use a laptop computer, be sure that you are not connected to a docking station when launching CiscoIPCommunicator for the first time after installation. The Audio is dependent on your device's audio or an external audio device such as headphones. Opens or closes the Directories menu. Cisco IP Communicator is a desktop application that turns your computer into a full-featured Cisco Unified IP Phone, allowing you to place, receive, and otherwise handle calls from any location where you can connect to the corporate network. 1. Make sure that the microphone boom is positioned correctly if you are using a headset. When you use CiscoIPCommunicator with Cisco Unified Video Advantage, you can make video calls to other users. 3. Switch an in-progress call between your desk phone and cellular phone. 2. Add yourself to a call in-progress on a shared line, Select the call on the phone screen, and click Barge. In some cases, you must highlight the call and press cBarge to complete the action. See Setting Up Phone Services, page7-7. You can use only one intercom line at a time. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone. Just installed CiscoIPCommunicator and need to use the AudioTuning Wizard for the first time. Displaying the animated Hold Reversion icon next to the caller ID for the held call. Doing this activates the device you selected for this mode. Your phone indicates the presence of a reverting call by: Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting). Press the Enterprise Conference softkey to complete the conference set-up and include both callers in the conference. (You may need to press the more softkey to see Join.). 2. Note the call park number displayed on the phone screen and hang up. Only one call can be active at any given time; other connected calls are automatically placed on hold. If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. If the vCard contains more than one number, select the one you want from the pop-up window, and click Dial or the Enter key on your keyboard. Follow the voice prompts. Learn more about how Cisco is using Inclusive Language. Set up Mobile Connect and answer your phone. 0000004052 00000 n Your CiscoIP Communicator can support up to eight lines, depending on configuration. Controls audio mode volume and other settings. With Mute enabled, you can hear other parties on a call, but they cannot hear you. If the calls are on multiple phone lines: From an active call, press Join. You can use several audio devices with CiscoIPCommunicator as shown in the table. Choose whether to turn Mobile Connect on for all configured phones or just one: One phoneEnter 1 and enter the number you want to add as a remote destination, followed by #. The call recipient pressed the intercom line to activate two-way audio with the caller. The other call is automatically placed on hold. Click Settings > Device Configuration > Call Preferences > Do Not Disturb. Press the line button for the shared line. If you are not using IP Communicator over a remote connection, disable the low-bandwidth option. Use it to change touchscreen and ring settings. 2022 Cisco and/or its affiliates. The Check Audio Settings window appears on subsequent launches if you modified (or muted) the volume for a device since you last tuned it. Toggles headset mode on or off. 0000068105 00000 n Answer the in-progress call on your cellular phone. Press the conf softkey during an active call. You can click the menu icon at the top of either skin, right-click CiscoIP Communicator, or press Shift+F10 on the keyboard to view and configure settings, choose skins, and enable screen-only mode. Each activates a softkey. 0000007872 00000 n Place an intercom call to a preconfigured intercom target, Place an intercom call to any intercom number. See Feature Functionality and Availability. Click EndCall, or press the Esc key on your keyboard. For information, see How to Assign Audio Modes, page4-9 and Selecting an Audio Mode, page4-9. This prompts IP Communicator to store the call. Note If you cannot see your extension number or hear a dial tone, see General Troubleshooting Issues, page8-1. 0000067895 00000 n How do I listen to my voice messages or access the voice messages menu? Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out. (The keyboard shortcut for this feature is Ctrl + V.) CiscoIP Communicator runs the number through any appropriate dialing rules and automatically dials it. If a single call is holding on the line, the call automatically resumes. If the problem persists, launch the Audio Tuning wizard and decrease the microphone volume for the current audio device. Before you tune an audio device that has its own volume adjustor, such as a USB headset with volume controls on the wire, increase the device volume level to the highest setting. The two calls connect to each other and drop you from the call. You can now dial, redial, or speed dial a number. Want to make a priority (precedence) call. Enter the MLPP access number (provided by your system administrator) followed by the phone number. A Busy Lamp Field indicating that the line is set to Do Not Disturb. See Accessing Online Help. This section describes basic call-handling tasks such as placing, answering, and transferring calls. Typically, a shared line has these uses: One person applies a shared line to multiple phones that he or she usesFor example, your shared line, extension 23456, applies to your CiscoIPCommunicator and your desktop phone. See How to Use Shared Lines, page3-32. Please use Cisco.com login. After optimizing for low bandwidth, call someone and ask how your voice sounds. Preventing Others from Viewing or Barging a Shared-Line Call. Lift (or otherwise enable) the handset. If you are using a docking station and your audio device is plugged into it, make sure that your computer is connected to the docking station. View with Adobe Reader on a variety of devices, Control Panel > Sounds and Multimedia > Audio, http://www.cisco.com/en/US/products/sw/voicesw/ps5662/products_user_guide _list.html. Press the Enterprise Hold (name may vary) softkey on the smartphone. If you want to stay on the line with the callers, use Join to create a conference instead. Removing and Re-Installing Audio Devices, page5-6. Choose menu > Help or right-click > Help. 0000003698 00000 n Press Update to refresh the list of conference participants. Want to retune an audio device to address voice quality issues. If you are using your computer as a speakerphone, keep the Speaker button lit. The Audio Tuning wizard gives you the opportunity to select audio devices for audio modes or to use the default Windows audio device. Check with your system administrator to see if this feature is available to you. Enter your cellular phone number (if requested) and PIN. Your system administrator should tell you if your deployment supports video. Press DND to toggle DND on and off. You can use iDivert with a call that is active, ringing, or on hold. How can I see a list of conference participants? If your assistant answers, you can use a shared line feature called Barge to add yourself to the connected call. 0000006819 00000 n Put the device in speakerphone mode. Figure2-2 and Figure2-1 show illustrations of the skins. 0000027566 00000 n If you want a list of specific brand-name audio devices that you can use with CiscoIPCommunicator, ask your system administrator. Make sure that Microphone Boost is disabled. Note The following tasks vary by company and phone system; your system administrator will give you specific instructions. CHAPTER 5 Using Headsets and Other Audio Devices with Cisco IP Communicator. If you are using a headset, make sure that IP Communicator is operating in headset mode and not in speakerphone mode. supports four connected calls per line, but your system administrator can adjust this number according to your needs. Make sure that the Speaker button is lit so that Cisco IP Communicator operates in speakerphone mode. 0000004695 00000 n 0000006573 00000 n Click the Navigation button, or use the arrow keys on your keyboard to scroll through a list and to highlight an item. Displaying a flashing amber line button (depending on the line state). Click a relevant softkey such as Select or Dial to finish the action. 0000005261 00000 n 1 In all releases prior to release 2.0, the keyboard shortcut is Ctrl + V. 2 If CiscoIP Communicator is using the SIP call-control protocol, it does not support video with Cisco Unified Video Advantage. If you are using IP Communicator over a remote connection (for example, on a VPN connection from home or a hotel), voice quality is probably suffering from insufficient bandwidth. Access the Audio Tuning Wizard (right-click > Audio Tuning Wizard). If you want to dial from a call log while on another active call, scroll to a call record, and click Dial or the Enter key on your keyboard. 2022 Cisco and/or its affiliates. For example, enter an access code such as 9 or the area code, if necessary. Make sure that you are logged in to Extension Mobility (EM). By default, your. If multiple calls are holding, highlight the appropriate call and press Resume. The other party reports that you sound distant or unnatural. You can use call forwarding features to redirect incoming calls from your phone to another number. If the call you want to switch to is not automatically selected (highlighted), click the call appearance on your phone screen. Enable the Optimize for Low Bandwidth feature (right-click and select Preferences, then click the Audio tab). 0000012599 00000 n Changes that you make to your EM profile from your User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. Installing Audio Devices Before First Launch, Installing CiscoIPCommunicator on Your Computer, Configuring and Registering CiscoIPCommunicator. 0000008237 00000 n (Ctrl + P is the keyboard shortcut. A flashing envelope icon and text message on your phone screen. Another phone that shares your line has a connected call. When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. The Audio Tuning Wizard automatically appears the first time that you launch CiscoIPCommunicator after installation. u4VhS7|oF}V?e This is the best way to change volume settings on a per-call basis. Click anywhere on the pop-up box (except on the mute icon). Click an available line button and PickUp. (I 12;0Y.0B x@E\"PkT&S TAD-,JPBA%4P-`4:Q|%5&0'0v;-!eyo]8l ag @Hh FZ^bmR@q10ef7a,bt%X8O 1P'tQt$01 >`30WM F_&||K;8AQ @KZ, Table2-5 describe the icons that indicate how a line button is configured. 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