Messages button, Applications button, and Contacts button. Enter your Wi-Fi credentials when prompted. portal is part of your organization's Cisco Unified Communications Manager. when you return to the idle screen. Your phone may not have all functions available, based on the way your But each line button on your phone can support only Use these resources to familiarize yourself with the community: Cisco IP Phone 7841- Voicemail/Pin Question, Customers Also Viewed These Support Documents, #voicemail #CISCO #PIN #reset #howto #newuser #voice #messages. Your phone might not have all functions available, based on the way your If you have missed calls, the missed call icon, and a counter showing the number of missed calls, display on your phone desktop. You can also access some functions with softkeys After connecting the phone to the network, your phone may be set up for: Virtual Private Network (VPN)Your phone connects to a protected network. line unless you select another line. They can only be used once, and expire after 1 week. By default, your phone supports four connected calls per line, but your administrator Real-time text transmission over phone lines. Enter your activation code on the activation screen. Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. Cisco IP Phone 7800 Series: Phihong A speed-dial label is required for speed dials with authorization codes and additional digits. *Note: Cisco phones do not require you to enter your extension. increases the number of phone lines that you can see and use. to execute the feature. Allows you to: Save a recorded name Set up a voice greeting Change your PIN or password Access voice mail: Press the Messages button or dial 8700 and follow the voice instructions Tip: When you have one or more new voice messages, the red light on your phone's handset . CallsEach line can support multiple calls. 8865NR cannot be used with a Wi-Fi network. to be sent to your mobile phone. Limitation: If the old phone has more lines or line buttons than the new phone, the new phone doesn't have the extra lines or line buttons Your administrator can set up some functions as softkeys or as feature buttons. If, for some reason, you can't reset your password online, give your cellphone company a call or drop by one of its stores. Select Delay to postpone a phone upgrade. To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing Back-lit color LCD screen on the Cisco IP Phone. The Cisco IP Phone 8800 Series phones can be mounted on a wall using one of the following wall mount kits: Wallmount Kit for Cisco IP Phone 8800 Seriesused to mount a single phone on the wall. The Select button is in the center of the Navigation cluster. The Cisco IP Phone 7962 has six line or speed dial buttons and the 7942 has two. call forward functions, for example, when your line is busy. Decline, or Examples of additional digits include a meeting access code, an extension, Line up the tab with the slot in the cradle and press the tab evenly into the slot. settings, and button functions. Visual message-waiting indicator (handset). If the headset is upgrading or you're on a call, the association can't be made. Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume(on hook). Select a description from the displayed list, then press Submit. For example, Key 5 has a nib, which you can use to locate other key positions. administrator. call forward functions, for example, when your line is busy. When the phone reconnects to the call control system, you'll be able to use your phone normally again. Through Expressway to connect to your corporate network when you are working away from your office. Tap the "Forgot Pattern" button on the phone's login screen and enter your Google username and password. For button. Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. The registration of a Cisco IP Phone with Cisco CallManager is a four-step process. Take note of the IP address listed. When the speakerphone is on, the button is lit. New here? Through Expressway, Cisco Unified If you have calls on multiple lines, the calls are handled in sequence. If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending power general problem from a list of categories and choose reason codes. configuration. Speakerphone Toggle the speakerphone on or off. For security's sake you should try to keep them separate. The icons display when features are active. The Cisco IP Phone 8800 Series. Enter your Wi-Fi credentials and press Connect. You are also automatically signed out of Extension Mobility after a predetermined inactivity time. these pages are the User Options web pages. Your phone has to your hardware warranty and services that you can use during the warranty Share a Network Connection with Your Phone and Computer. Your phone screen displays many icons. The prompt depends on configuration settings for the phone. to ensure that the receiver does not slip out of the cradle. If you forgot an Android password or iPhone passcode, reset it using your device itself. numbers similar to the number being dialed. administrator has set up the phone. Cisco IP Phone 7800 Series User Guide Revisions for Firmware Release 12.1(1). Communications Manager maps the headset to your user record. The following table shows the major hardware features of the Cisco IP Phone 8800 Series. New here? the call window. However, not all features may be supported with your current . 08:24 AM, I have a Cisco IP Phone 7841 phone with voicemails on it, and I am unable to login because I do not know the PIN to access the voicemails. to your hardware warranty and services that you can use during the warranty The following table describes changes to this book to support Firmware Release 12.1(1). Use the inner Select button of the Navigation cluster to select menu items. The dial string can contain the following characters: Comma (,)This is the pause character, and gives a 2 second delay in the dialing. shutdown. If the code has expired Hold the tab between two fingers, with the corner notches facing you. Updated for Cisco IP Phone 8865NR support, Updated for MLPP and Do not disturb support. Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Press the right side of the rocker key to increase the volume; press the left side of the rocker key to decrease the volume. Depending on the configuration, use the QRT to: Immediately Your phone automatically connects to the Your Cisco IP Phone now shares a network connection with your computer. request an activation code from your administrator. period. If your phone's line buttons are already in use, your phone won't display Grasp one side of the footstand with one hand and place your other hand on the phone. if you don't know your code or if you need a new one. You need a new phone that hasn't been connected to the network or previously configured. Step 5. to you, the phone gets your user ID, based on the headset serial number, and displays your ID in the Extension Mobility sign start guides and end-user guides in English, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-user-guide-list.html. What you're asking has nothing to do with the phone model, that depends on the system you're using for voicemail, you need to reach out to your local IT for assistance with this, they should either tell you the default PIN they configured, reset it for you, or provide a web page where you can change it yourself. Activation codes are used to set up your new phone. Option 66 (first IP address or Domain Name System [DNS] name) Once the phone has the TFTP address, the phone requests its configuration information from the TFTP server. (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion module are stable. Press and hold the locking button to align the locking teeth. If you need to obtain or reset the PIN on your account, contact your phone carrier. Manager releases. (Optional) Press Self-view to check the camera angle. You need a power adapter to power the phone. alert your administrator. If you inadvertently press Enter manually, press Back to return to the QR code screen. When your phone turns off to save energy, the phone screen is blank and the Select button lights up. For Cisco Unified Communications Manager (Release 9.1 and earlier), Cisco IP Phone 7800 Series Major Features, Cisco IP Phone 7800 Revisions for Firmware Release 12.8(1), Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.7(1), Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.6(1), Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.5(1)SR3, Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.5(1)SR1, Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.5(1). The following table describes the vision-impaired and blind accessibility features on the Cisco IP Phone 8800 Series. No user guide updates were required for firmware release 11.7(1). Usually, you'll create a new PIN rather than be provided with the old one. Use the Navigation ring to move up, down, left, and right in the phone LCD. Mobile and Remote Access An authorization code must always precede a billing code in the speed-dial string. If you need help, you can stop by an Apple Store for assistance. If settings. Make the QR code ready with one of these methods: Turn the ring around the camera clockwise to open the shutter. is based on the Pinyin input method, which is common to PCs and mobile phones in many Asian countries. You need a power adapter to power the phone. You can change your phone model. . The following table describes some specific features that you configure with the Self Care portal. Communications Manager to enable the phone migration. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Select Apply to save your speed-dial number. For guides in Click on Messaging Assistant 4. Icons are in color or grayscale, depending on the screen. Use the Back button to return to the previous screen or menu. Select Speakerphone and you hear Voice Feedback again. You may also be prompted for other information, such as your billing address or answers to security questions you provided when you set up your account. If you use a headset, select the Headset button, and then Volume. If you only have one Ethernet port, then your They can only be used once, and expire after 1 week. on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty. Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). screen. If your phone is connected to your mobile device or tablet with Bluetooth, only four line keys The following table shows the changes made for Firmware Release 12.6(1). Use the inner Select button of the Navigation cluster to select menu items. and audio message indicators, ring patterns, and other line-specific settings. Assign phone numbers to speed-dial numbers so that you can quickly call that person. Updated the following section for improved Barge and Merge support. internal problems. This feature requires the Chinese locale installer, but it does not require any additional configuration. The headsets need to use the Y-cable to access this . The Login screen is displayed; enter your username (NetID), NetID password, and the ACD extension; click OK. Press Logout from the Cisco IP Phone Messenger main menu. Your administrator sets up your phone and connects it to the network. than the number of line keys on your phone. because the phone resets to use the new firmware. You can also add other dialed digits to the number. report an audio problem on a current call. 5 Footstand adjustment Allows you to adjust the angle of the phone base. Enter your UserID (for UMBC users, use your UMBC "username" and for non-UMBC users use your email address) and the phone PIN (not your voicemail passcode). Enter your PIN or password in the PIN or Password field, then press Submit. also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html. You can use Mobile and Remote Access The following figure shows the Cisco IP Phone 8845. Provide access to special functions. Through Expressway on-premise, restart your phone and press Select when prompted. If you have several devices, select the device to replace from the list and press Continue. An extension protrudes from the top of Cisco IP Phone handsets support third-party inline amplifiers. In the Extension Mobility screen, enter your user ID and PIN, and press Submit. The icons display when features are active. Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Your administrator needs to configure settings on the call control system to enable Wi-Fi access. Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1). In the Number field, enter the phone number. report an audio problem on a current call. administrator for instructions. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Enter your TFTP server address in the TFTP server 1 field. numbers as your desk phone. Updated for Select Key LED and Energy Savings. The Cisco IP Phone 8861 and 8865 can access a Wi-Fi network. listings). The other phones in the Cisco IP Phone at one time. Press the Settings button on the IP phone. Updated the following sections for Enhance Line Mode. For more information, see Softkey, Line, and Feature Buttons. Reset service mode through Settings > Admin Settings > Reset Settings > Service mode. This upgrade happens when you are not using your phone To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing The Cisco IP Conference Phone 8832 can access a Wi-Fi network. LinesEach line corresponds to a directory number or intercom number that others can use to call you. For example, your softkeys might not work You are also automatically signed out of Extension Mobility after a predetermined inactivity time. When the microphone is muted, the button is lit. Feature and line buttons illuminate to indicate status. For information on supported features, contact your administrator. If you are on an active call when the connection is lost, the call continues. If you only have one Ethernet port, then your The following table describes changes to this book to support Firmware Release 12.1(1)SR1. You also view an alert message New and Changed Information, New and Changed Information for Firmware Release 14.1(1)SR2, New and Changed Information for Firmware Release 14.1(1), New and Changed Information for Firmware Release 14.0(1), New and Changed Information for Firmware Release 12.7(1), New and Changed Information for Firmware Release 12.6(1), New and Changed Information for Firmware Release 12.5(1)SR3, New and Changed Information for Firmware Release 12.5(1)SR2, New and Changed Information for Firmware Release 12.5(1)SR1, New and Changed Information for Firmware Release 12.1(1)SR1, New and Changed Information for Firmware Release 12.1(1), New and Changed Information for Firmware Release 12.0(1), New and Changed Information for Firmware Release 11.7(1), New and Changed Information for Firmware Release 11.5(1)SR1, New and Changed Information for Firmware Release 11.5(1), New and Changed Information for Firmware Release 11.0, Activate Your Phone Automatically with a QR Code, Sign In to Your Extension from Another Phone, Sign Out of Your Extension from Another Phone, Differences Between Phone Calls and Lines, Add a New Contact to Your Corporate or Personal Directory, Accessibility Features for the Cisco IP Phone 8800 Series, Cisco IP Phone 8800 Series Wall Mount Kit Accessibility, View the Progress of a Phone Firmware Upgrade, Additional Help and Information, Accessibility Features, Report Call Quality Issues, Lost Phone Connectivity, Cisco One-Year Limited Hardware Warranty Terms, Answer a Call from Another Group (Group Pickup), Cisco Headset 521 and 522 Controller Buttons and Hardware, Activate Your Phone Automatically with a QR Code, Calls That Require a Billing Code or Authorization Code, Pair a Mobile Device with Your Desk Phone, Cisco One-Year Limited Hardware Warranty Terms, http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html, Configurable Calling Number Display for Enhanced Line Mode. The following table shows the changes made for Firmware Release 12.5(1)SR3. Changing Your PIN/Password 1. Cisco 7941 / 7961 phone Factory Reset: Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash. These three large buttons are located to the right of the keypad. Indicates whether you have an incoming call (flashing red) or a new voice message (steady red). The Wallmount Kit for Cisco IP Phone 8800 Video Series is slightly larger and does not meet the 307.2 Protrusion Limits section Similar to an iPhone, an Android phone may lock you out for security purposes if you repeatedly enter an incorrect password or login swipe pattern. if you don't know your code or if you need a new one. On the Voicemail PIN page, enter your new PIN and confirm. When new firmware is available, the Ready to upgrade window is displayed on your phone and a timer begins a 15-second countdown. When the headset is on, the button islit. Your administrator must enable the PC port in Cisco Unified Communications Manager before you can use it. Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone. Navigate to Wi-Fi sign in access and press On. Session buttons are to the right of the LCD. Your administrator must enable the PC port in Cisco Unified Communications Manager before you can use it. troubleshoot performance problems. angle to improve the camera view. The header row displays the phone number, current date and time, as well a number For guides in When the phone reconnects to the call control system, you'll be able to use your phone normally again. If you use a Cisco IP Phone 8800 Key Expansion Module, then you can configure it for speed dial and other phone services. select the item that closely matches your problem. To change the light or the audible voice-message indicator, sign in to the phone support pages and access the message-indicator When you set your PIN, you should make an effort to remember it or store it in a secure place. 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